Business ProfileforStar Laser

On August 14,2020, i purchased on the Star Laser website, the Full body (face included) Lifetime option package for $1,999. Since then, I was only able to get 3 appointments that weren’t cancelled. I contacted them as soon as I purchased the package to book my first appointment which was done in a reasonable time. After the first treatment, I automatically booked my second appointment which was on November 11,2020. After the second treatment, i booked my third appointment for December 30, 2020. That appointment was cancelled because of the covid-19 shutdowns. Once they opened back up, i kept calling and leaving voicemails to book an appointment which they never responded. I was able to get a new appointment (3rd one) for september 1,2021 since a contact of mine was hired there. The day of, a guy calls me from Star Laser stating that they’re having maintenance done to the machines and that they will be closed for the day. The guy reschedules me for September 28,2021. However, in the evening of the same day, a woman calls me to inform me that I had an appointment with them in 30 minutes. I explained that their colleague called me to cancel my appointment because of maintenance. Their response was to say ok and to close the phone. They had clearly lied to me to reschedule my appointment for no reason. I went to my 3rd appointment and had to wait 30 minutes since they had double booked. My 4th appointment for november 15,2021 was cancelled by them without rescheduling. Since my friend also was a client, she was able to get me an appointment for january 11,2022 during her appointment. On January 11, they send an email telling me that they’re closed and my appointment cancelled. I asked via email to reschedule me and they never responded. I kept calling during the next few weeks to get an appointment but never heard back from them. This is absolutely unacceptable and I need to receive a refund.