ComplaintsforSurplus International
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Complaint Details
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Initial Complaint
15/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought online 3 items from the Surplus de l'armée international at the **** ***** ************** ******** ******* ***** ********. They informed me that one of the items was already sold out and I could either cancel or buy something else. I told them i wanted to be reimbursed for that item! They refused to send me back my money on my credit card, i filed a complaint with ****** and still, they refuse to pay me back or answer paypal! Now ****** wants an official investigation report against them in oder to pull the money back and send it to me on my card. the total is very small its 20$ plus the taxes (its a very small amout, but it is the principle of things!) they steal money and I had to almost beg them to send me the other 2 objects I bought and spent a great deal of money on the other two items. Others have also complained about them and their shady behaviour (online comments and reviews). I dont understand why they are allowed to continue to operate. they need to be shut down for stealing. Enclosed you will find all the information with ****** and the email i sent requesting to be reimbursed for the item that wa ssold out! thank you for your time
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.