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ComplaintsforChicparfums.ca
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Complaint Details
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Initial Complaint
18/02/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I purchased some perfume from Chicparfume back on January 12, 2023 for ******* ******* ***** price $108.32 invoice #**********. I've tried many different times to contact support for a resolution but all I get back is a standard letter saying "add 2 to 3 more days for delivery". It doesn't feel like they're even looking at the emails because the reply is instantaneous, no human eyes are looking at it. I feel as though they've had plenty of time to get another courier. At this point I believe that I need to get you involved because I don't think I'll get my perfume otherwise. Please help me, this is a lot of money for me as I'm on CPP disability. I just don't know what else to do. I can be contacted at ***************************** ** ** ***** ** ************. Thank you for your attention to this matter and I await your reply.Initial Complaint
20/11/2022
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
On September 18, 2022 I placed an order for 5 (95ml) bottles of Paco Rabanne after shave on the website ****************** (order number ********** for a total amount of $327.69 CAD which I paid by credit card and the amount was taken immediately from my card. As of today I still have not received my order. I wrote e-mails to their customer service (**********************) on October 18 and on October 25, and each time received an automated reply, but no other communication. I tried many times to call their phone number (************) but the voicemail is full so there is no way to leave a message, and the number is not identified as being for Chic Parfums. I also tried to text them at the number provided on their website (same number as above) and did not receive a reply.Initial Complaint
25/08/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Paid on line, item never received, they will not respond to me, just send the same excuse email that does not address the issue. Paid for item, they took the money, did not send product and will not reply. Phoning the, results in French only telephone message.Initial Complaint
12/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an order on May 3rd. Contacted the company via email and Facebook immediately because I realized the province for my address defaulted to the wrong place. Someone did reply the next day saying it would be corrected. That was the last I heard from the company. It is now 9 days later and my item hasn't shipped I've tried reaching out via ******** since that's where I got my last reply from and have received no response if you try calling the number on The site it says no one will answer and to email them. The item I purchased was Dr Teal's Sleep Spray Perfume By Dr Teal's Sleep Spray with Melatonin & Essenstial Oils to promote a better night sleep 6 OZ (Women) 175 CA$24.00. I would like a my item asap or a refund.Initial Complaint
11/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a very expensive bottle of cologne (over 600 dollars CAD) from Chicparfums and was told I would receive shipping info within a day. After more than a month of no contact whatsoever, I reached out to them. No response for a week. I took the case to ****** and initially Chicparfums offered me a full refund (after changing their story about what happened to my package). Today, I received word from ****** that they have reneged on the refund and are avoiding contact with ******. I am still out over 600 dollars and their website is still online, ******** ********* ******* * ***** ****** ** ****** ***** ** **** **** **** **** ********* ***** ** ********* *******Initial Complaint
18/11/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have placed an Order # ********** on August 27, 2021. Till this date Nov. 17,2021, I have not got my order nor received a refund despite me asking for so many times. I have paid CA$91.51 They are ignoring me and the order still to this day labeled as "Processing". The last response I got from them was "It will be shipped today" which was 3 months ago. ****** *******Initial Complaint
15/11/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am still waiting for a refund for order #********** which was placed in January 30 2021. The item was ***** ********* * ** ***** ********* 1.6 oz (Women) which they said they do not have after the order was already placed and paid for so I requested a refund of $436.59 which they still haven't sent.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.