Business ProfileforMetro Supply Chain

In short, this company employs delivery folks who are completely incompetent and unprofessional. Read on for details.We recently purchased a refrigerator and the company we purchased it from arranged for it to be delivered by Metro Supply. We were given a 3 hour delivery window. About 5 minutes BEFORE the delivery window, I noticed my dog standing at attention at the door, which she often does when she hears someone at the door. I went over to check and see if the delivery people were there, but the only thing I found was a notice hanging on the door stating that no one was home when they attempted to deliver and we had to call and reschedule. I then checked my doorbell cameras and saw the delivery guy run up to my doorstep, hang the notice, take a quick photo of the notice and sprint away around the corner (all in about 8 seconds), followed by me opening the door about 20 seconds later to check and see if anyone was there. They did not ring the doorbell or attempt to knock on the door. We immediately called the delivery company to ask the truck to return, but were on hold for 20+ minutes, then told we had to contact the company who sold us the fridge to reschedule. We then spent the next 3 hours making phone calls to the delivery company (who said they could reschedule delivery in 3 days) and appliance company (who said they asked the delivery company to do everything they could to stop again and deliver the fridge today), all to no avail. We even asked if we could arrange to pick up the fridge today, but the delivery company would not allow that. Eventually someone from Metro Supply called to tell me the rescheduled date (which I already knew about from my 3 hours of phone calls between the two companies), with seemingly no knowledge about the mis-delivery. She assured me that she would be following up with her manager, but I have no faith in this claim, as we spoke to a manager "****" on the phone earlier on today who claimed she couldn't do anything more.