Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Communauto has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Communauto

              Montreal, QC H3B 1H9

            • Communauto

              346 Waverley St Ottawa, ON K2P 0W5

            • CarShareHFX

              2-5553 Bloomfield Street Halifax, NS B3K 1S7

            • Communauto

              203 - 290 King St E Kitchener, ON N2G 2L3

            • Communauto

              304A - 175 Longwood Rd S Hamilton, ON L8P 0A1

            Business ProfileCommunauto

            Transportation Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Montreal, QC H3B 1H9

            Visit Website
            (855) 742-7399

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            33 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Communauto has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Communauto

                Montreal, QC H3B 1H9

              • Communauto

                346 Waverley St Ottawa, ON K2P 0W5

              • CarShareHFX

                2-5553 Bloomfield Street Halifax, NS B3K 1S7

              • Communauto

                203 - 290 King St E Kitchener, ON N2G 2L3

              • Communauto

                304A - 175 Longwood Rd S Hamilton, ON L8P 0A1

              Headquarters
              Montreal, QC H3B 1H9
              BBB File Opened:
              15/7/2003
              Years in Business:
              28
              Business Started:
              1/9/1995
              Type of Entity:
              Corporation
              Number of Employees:
              180
              Business Management
              • Lisa Devine, Branch Manager
              Contact Information

              Principal

              • Lisa Devine, Branch Manager

              Customer Contact

              • Lisa Devine, Branch Manager
              Read More Business Details and See Alerts

              Customer Complaints

              33 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              13/01/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I joined your membership in 22nd July (Confirmation number: ******). Although I signed up for membership, my membership was not approved due to insufficient document requirements. I requested cancellation of membership on August 3rd and 21st through the web form. However, there was no reply, and additional payments were made on August 29th. They took my money twice 65.62usd(on 22th July) and 63.56usd(on 30th Aug) Even though I did not receive any benefits from your company, you collected membership fees and protection fees from me. Even though I requested cancellation before my subscription was approved, it was not accepted. I didn't even receive an access card. They kept saying the membership fee was non-refundable, but there was no explanation in the sign up process. I already expressed my intention to cancel, but there was no reply. How can corporations be so greedy and take people's money? What is Communauto's innovation? Stop stealing customers' time and money with incomprehensible billing methods and customer response. It's an unpleasant feeling every day when your company car passes by. Don’t waste any more time with passive and inconsiderate responses.
              Read More
              Read 32 More Complaints

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Randy S

              01/02/2024

              Communauto charges you even before you ever even touch a car! I signed up for their free plan and never even used a car and they somehow continually racked up charges. They froze my account and prevented me from using the service while continuing to charge monthly fees and interest. It's an extremely disingenuous that they can prevent you from using the service while also charging you monthly for it at the same time. I called them to resolve it multiple times and they refused to remove the fees for someone who has never even touched one of their cars.

              Communauto Response

              07/02/2024

              Hello,Thank you for bringing your concerns to our attention. We apologize for any frustration you have experienced regarding your invoice.Upon reviewing your account, it appears that when you signed up in October of 2021, you opted into our credit card damage protection plan option, which included a $2 monthly fee. This damage protection plan was in effect until June 30, 2022, as per your request. In July, a request was made to switch your plan to one without a monthly fee, which was promptly actioned.As a gesture of goodwill, we credited your account for three months' worth of fees, which was applied on July 20th, 2023. Additionally, we made numerous attempts to communicate with you via phone and email to clarify the fees and address any concerns you may have had. Our records show that we attempted to reach you on multiple occasions, including September 5th and 6th, 2023. Unfortunately, we were unable to leave a message on the later date due to your voicemail inbox being full.Your account remains active, and upon payment of the outstanding balance, it will be ready for use. You may view your account statement live on our app to see the most recent balances and transactions. Should you wish to cancel your account, please don't hesitate to contact us by phone or through our contact form.We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns, please feel free to reach out to us.Kindest regards,The Communauto Team
              Read 6 More Customer Reviews

              Local BBB

              BBB Canada's Northern Capital Regions and Quebec

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.