Business ProfileforClub Med Sales Inc.

I booked an all-inclusive package of Club Med Cancun by a travel agent on 2023-06-02. My travel agent had a reservation quote of 7216.08 CAD. Reference no. *********. Air transport with *** ****** is included : depart YUL-CUN 08:00 – 13:10\return CUN-YUL 14:55 – 19:20. Later of the day, I’ve accepted this package. But during my travel agent processed the transaction, without any notification, Club Med has changed the depart flight to YUL-CUN 18:25 – 23:20. Invoice amount is 7428.09 CAD. **** *** ********** ******** *** *******  Dispute 1: Club Med changed the flight without any notification during the purchase processes. My travel agent and I found the changes on the reservation doc when the purchase was done. We’ve contacted Club Med several times. They said : the flights had some changes with unknown reasons in their system during the purchase processes. This situation is not their mistake. The reservation is done, so if we want to change the flight, we need to pay their operation fee (200 CAD per person) and the gap amount of the flights. As a customer, this situation is clearly caused by Club Med’s system. The flight changed by Club Med makes us loss 10 hours daytime in resort, which has more than 1000 CAD value. Plus, our young children will be very tired with this late flight. Dispute 2: Due to their processes problem, Club Med has charged us more than their displayed price of the flight YUL-CUN 18:25 – 23:20. The all-inclusive package with the flight YUL-CUN 18:25 – 23:20 was 7293.48 CAD before and after our purchase transaction. Please see the screenshot in attachment. Dispute 3: Club Med provides 15 days to complete the reservation with the same price. But Club Med charged us more than the reservation quote in the same day. At the end, I had to pay more money with 10 hours daytime less. Club Med don’t take any responsibility. Customers haven’t any right but accept the loss and the inconvenience. Please help us to protect the customer’s right. Thanks.