ComplaintsforChristian Lafontaine Paysagiste
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
26/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We requested a snow removal quote for two addresses, one has 3 parking slots and another one has 5 parking slots. We clearly indicated the addresses and parking slot numbers in the request. The merchant sent us a quote as we requested. (Please see attachment). We paid for the service as instructed. Last winter 2021-2022, we did not get tenants' complaints about the snow removal services. This winter 2022-2023, we got complaints for no services, then we contacted the merchant. All our tenants from 3 parking slots said no service until we contacted them two days ago. The merchant responded that they only do 1 parking slot for each address because they insisted that we paid for only one slot, they refused to provide the service for all 3 slots, The company account called me saying the price is only for one slot. The account said the service type is "Simple Entry" on the contract, which means one slot. However, we do not see the definition of Simple Entry to be one slot, We requested service for 3 parking slots. We reviewed the contract, and there is no place indicating how many parking slots, we believe it is carefully quoted and made, and naturally the contract covers our request. The merchant's behavior broke our original service request and lead us to a huge misunderstanding with tenants from two addresses. Once again, we made a clear service request, and the merchant responded to our request with a quote. We paid for it. We did not see any fault as a customer. We need the merchant to fulfill their duty and remove all parking slots for two addresses.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.