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ComplaintsforNature‘s Touch Frozen Foods Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
In a sealed package of Nature’s Touch Tropical Fruit Medley, purchased on January 6 this year, one of the packets was attached to the top of the main bag and had been perforated with contents spilled out. I contacted Nature’s Touch about the issue via their website. They asked for some information by email and for my mailing address so they could send a gift card. Following a delay of some weeks, I responded by email with that information. On May 8, I emailed to let them know that a gift card was not received. Possibly, the mail had been returned to them by the post office. On May 10, they emailed to note that a gift card was processed and mailed in March 2023 and asked me to confirm my address so they could look into it. I replied by email on May 10 noting my mailing address again. Thus far, I have not received the gift card nor a follow-up email from Nature’s Touch. This week, I followed up with a phone call and have not received a response to my phone message. Also to note, on May 15, I returned the item in question to the point of purchase. I had not been sure about when or if I’d be able to return the item at the point of purchase since it is at a significant distance from my address. On May 31, I emailed Nature’s Touch to inform them that I had returned the item. If Nature’s Touch can let me know whether they plan to re-send the gift card or not, that would be appreciated.Business response
04/07/2023
Hello,
Thank you for bringing the customer complaint to our attention. We want to assure you that we take this matter seriously and have taken immediate action to address it.
After receiving the complaint on 8th March 2023, we promptly investigated the complaint, and our records indicate that we sent a gift card to the customer via ****** ****. However, we received notification that the gift card was returned to us.
In response, we immediately resent the gift card for a second time, and we are currently awaiting confirmation of its delivery. We understand the importance of resolving this situation and will continue to reach out to the consumer for confirmation.
We apologize for any inconvenience caused to the customer and assure you that we are committed to resolving this issue quickly. We value our customers, and their satisfaction is our top priority.
Once we get confirmation from the consumer, we will let you know about the resolution of the complaint.
Kind regards,
Sincerely,
***** ******Customer response
04/07/2023
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID 20161112, and find that this resolution is satisfactory to me.
Sincerely,
**** *********
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.