Business ProfileforL'Oreal Canada

I placed an order #************ and received the confirmation on Oct 22, 2023. On Nov 1, Lancome informed me that my order was shipped and provided the tracking number. However, the tracking number was invalid. I have called their customer service many times and they kept telling me that they were investigating the issue and asked me to call back next week. I have also emailed their customer service on Nov 17 and only received the response on Nov 27 saying that my parcel is delayed. On Nov 27, I checked the tracking number again. It was then started showing the status (at least it is no longer showing as invalid). The courier status shows that the package has not arrived to their facility yet - which means Lancome hasn't even sent my package to the courier all of these time. I've waited for another week and the status never changed. I tried to contact Lancome many many times during the period - no case # created, no solution provided, they refused to cancel my order even though it is way overdue and they couldn't tell where my order is. All I want now is to get my money back as this order seems more like a **** to me now. I really appreciate your help with sorting it out! Thank you.