ComplaintsforÉquipement Médical du Sud-Ouest Inc.
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Complaint Details
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Initial Complaint
20/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order with EMSO on June 29th 2022. On July 4th I emailed them asking for an update, as it was supposed to arrive that day. They replied on the 6th saying the item was out of stock. I have reached out to them via their ticketing system 4 times with no response since then. I have also emailed, messaged them on facebook, and left voicemail with no response. I requested that they cancel the order as I went elsewhere to purchase the product, since they dont stock it anymore. I think that too long has passed for them to simply respond to me, so I am filing a complaint in hopes that you can get their attention to resolve this issue.Business response
02/08/2022
Good Afternoon,
We are very sorry about the situation and we want to apologize to Mr. ********.
Since we could not supply the merchandise,
We have issued a credit note and reimbursed him july the 22, 2022.
You will find attached a copy of the credit note and the reimbursement.
Regards,
******** ******
Customer service
Equipement Médical du Sud-Ouest
Customer response
04/08/2022
****** ******** *******
I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me. They reached out to me directly and apologized which I thought was very professional.
Sincerely,
****** ********Initial Complaint
30/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 9-15-2021 I ordered and paid $160.00 for a motor for my scooter which this company said it could provide, which I have not received. Invoice number is *********. Order number is ********** I would like to know ** **** ** * ********** ******** ** * ***** * what happened to the money, since I have not received the required goods.Business response
14/10/2021
Good Morning,
We have contact Mrs ***** to advise her that the part that she ordered was no longer available and she could order only the complete assembly who will cost $600.00
Mrs. ***** send us by email an answer that she will be interested to order the complete assembly and paid the difference of price.
We are working on it to order the new part and let her know the estimate time delivery.
The problem is resolve with the customer and you should be able to verify with her
Pls be ensure that we are taking care of Mrs ***** and everything will be done to make sure that she is satisfied
******** ****** ***** *********** ****
Customer response
18/10/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** * *****Thank you for your handling of this affair, and it can be considered as closed. I am quite satisfied with the company's reply and service.
Carol A. *****
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Contact Information
349 chemin Larocque
Salaberry-de-Valleyfield, QC J6T 4C4
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.