ComplaintsforBestar Inc
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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On December 24, 2022 I purchased a full size Sofa / Murphy bed from the "*********" website, model "Pur" ***** * *****. I made this purchase with the expectation of receiving merchandise similar to what was displayed on the ********* website. During assembly of the merchandise provided by Bestar inc. I discovered that the product shipped was not even close to matching the quality, or design, of the merchandise represented by the ********* website. It is now apparent to me that "Bestar inc. / esolutions furniture" has altered the online images of its products for sale, and intentionally misrepresented its products in an effort to falsely project a higher quality of goods. The extent of image manipulation by Bestar inc. is so egregious, in my opinion, that it surpasses any reasonable interpretation of an unintentional error. In my opinion, the willful act of "significantly" altering online images of merchandise for sale, in an effort to falsely represent a higher quality of goods, is a clear and intentional effort to defraud consumers. I have attached several examples of images from the Bestar website. Image alterations: 1. Decorative panel traversing the top of the "unit" in the online image has been altered to appear as one piece. INACCURATE 2. Bookshelf exterior panel in the online image has been altered to appear as one piece. INAACURATE 3. Bookshelf interior panel in online image has been altered to not show adjustable shelf holes. INACCURATE In my opinion, Bestar inc. / esolutions furniture have altered theses images in order to project a "solid wood" appearance, thereby projecting a higher quality of goods. As a result of "Bestar inc. / esolutions furniture" intentionally misrepresenting its products, in concerted effort to falsely project a higher quality of goods, I am forced to demand that "Bestar inc. / esolutions furniture" provide a full refund of purchase price, plus cover the costs of building repairs.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.