Customer ReviewsforBestar Inc

Terrible company. I purchased a ******-bed with a folding desk and two side cabinets. One side cabinet had incorrect pieces and could not be assembled.On the other cabinet, the drawer handle screws prevent the drawer from closing flush, leaving a gap.All seams had excessive amounts of veneer glue which was difficult to remove and left a dark line around all the seams, making the product look cheap overall.Assembly was frustrating, with squaring the bed facade very difficult. The instructions state the outside edge must be secured to holes in the bed frame, but the facade doesn't extend far enough to reach the holes, making the portions that support the desk less sturdy. The desk itself will not stay in a closed position, possibly because of this, and I would have to purchase another mechanism if it can't be returned.The little side doors on the bed overlap those holes, so I could s**** it permanently shut? The side doors are also an inch longer than the facade and there is no strip to seal this gap, and there is no method of assembly to prevent this gap. Oddly, there is no gap in the website photos.I ended up with extra pieces with no explanation and wasted a significant time looking over the instructions to make sure nothing had been missed before concluding they must belong to a different model.I left a negative review online and it was immediately deleted.I have filed a complaint with the ********************** for malicious practices.I have requested a refund from the seller and I have my fingers crossed that since I didn't buy direct their policy will be more forgiving - not this 30 day satisfaction on unassembled products with a 20% restocking fee nonsense from Bestar.Do not buy from this company.

Thank you for your feedback. We apologize for the issues you encountered with your ****** bed purchase. Your experience is not up to our standards, and we want to address your concerns. I see in our notes you have reached out to our consumer service team and requested the missing pieces, since then have cancelled the order and will be requesting a return/refund from the reseller that you purchased from. We would like the opportunity to have one of our technicians to have a call with you to see if we can assist with the assembly and your concerns with the product. Hopefully we can get it corrected so you can enjoy our product. Please contact our customer service team directly at ************ so we can connect you with our technical support team to review your issues and come up with a solution. As for your product review being removed after you left it, I would like to investigate further with our moderation team regarding the deletion of your review. I assure you that we value all feedback, positive or negative. Our goal is to improve our products and services continuously and reviews are a part of the feedback loop to do so.We value your feedback and aim to improve our products and services.

The worst retail experience I have ever had in my life. We ordered a ****** bed from them, and they mixed up our order, they put some parts for a queen sized bed, and some parts for a double size bed, making the ****** bed impossible to build. I lost $1000 in trying to build this when it was impossible and I did not get the product I wanted. The company WILL NOT take responsibility for their mistake, and blames ****** who built it. The instructions were radically poorly written, that an experienced engineer had a very hard time to figure it out, its almost as if the instructions were purposefully written very poorly so you would have to pay someone to build it. DO NOT buy from these people, its been a TOTAL NIGHTMARE and they offered no help expect to ship the correct parts, and who knows what will happen then, more mistakes? more mixed up parts? more lost money more frustration and lost time, and again they take no responsibility for THEIR MISTAKES and we out money, time, peace, and left with a piece of garbage product. This is not the end, and I do not accept this, I will be working hard to get justice and make this as known as possible, I will go to great lengths for this. I will not be quiet about this. DO NOT BUY THEIR PRODUCTS.

We sincerely apologize for the mix-up with your ****** bed order. We're committed to resolving this promptly by shipping the correct parts and improving our instructions. I see that we have an active ticket within our **************** system, and I have escalated this to a technician for resolution. They will be reaching out shortly.

I'm only leaving a review here because I tried on the site, and my review was deleted. There also is not anywhere else I can find legit reviews which is strange... I purchased some shelving units to turn a small bedroom in my house to a walk-in closet. The photos on the Bestar site show that the pieces all perfectly align together. I purchased 83W Walk-In Closet Organizer 1, which is essentially 4 separate units sold together that are supposed to align. I also bought 36W Closet Organizer 1 First off, they were very hard to assemble. I am a 6' female who is fit and strong, and my boyfriend, who helped, is 6'4" and a muscular guy. The two of us found it a challenge. The instructions say 2 people, but I'm not sure how 2 people smaller than us would have got together. It was hard to do! But its all good; we got it done. The real disappointing part is that once the sections are assembled, they do not align; the heights are different, which is very obvious. I ended up leaving each section with about 6 inches in between because, at least this way, it looks ok, and someone cannot so obviously notice that the sections that should fit together are not aligned. Thankfully my room is big enough to do that. So that looks okay now, which is why I'm giving it a 2 star. I just find it frustrating that the height with the different sections is so off and not as in the pictures. I'm not returning it and did not bother writing the company bc it was so hard to assemble in the first place. I'm not taking it apart and reboxing it... even if I was allowed a refund. The finish looks nice, and if you have the space in your home and don't mind all the sections not aligned beside each other as they show in the photos, then you might be happy with it. But just felt its good to let people know what you actually get when you purchase the closet organizers.

Good afternoon. We understand that the issue you've encountered is not typical for this product line. We kindly ask the reviewer to reach out to our customer service team for assistance. Providing photos would greatly aid in diagnosing any potential issues and offering a suitable solution. Thank you for your cooperation.