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Find a Location

Inkjet Superstore.ca has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforInkjet Superstore.ca

    Printer Ink

    Additional business information

    Advertising Review:

    On February 4, 2022, BBB contacted Inkjet Superstore.ca regarding their lowest price claim on their website.

    As per the BBB Code of Advertising, https://www.bbb.org/code-of-advertising section 12. Lowest prices, underselling claims, despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims. Advertisers must have proper substantiation for all claims prior to dissemination.

    BBB further requested that the business substantiate its claim of having the largest selection.

    Section 28 of the BBB Code of Advertising, Objective Superlative Claims, states that superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests.

    As of today, the business has failed to substantiate, modify, or discontinue its claims.
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    400 Marie-Curie, Vaudreuil-Dorion, QC J7V 5V5
    BBB File Opened:
    18/1/2022
    Business Management
    • General Manager
    Contact Information

    Customer Contact

    • General Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    18/01/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Hello, I need to file a complaint with www.inkjetsuperstore.ca. The tracking number is **************** I ordered on November 4, 2021. I ordered 3 ink cartridges from www.inkjetsuperstore.ca but they were the wrong ones. I ordered 3 of the Remanufactured ** **** ******* Black Ink Cartridge High Yield - *********® but they sent me 3 of the Remanufactured ** ** ******* **** Black Ink Cartridge ********* ********* *** ********** instead. The 3 ink cartridges were shipped to me on November7,2021, they are too big and don't fit in my printer. I had to buy the right ink cartridges from **** ***, therefore I want my refund of $38.77 minus the shipping cost of $7.95. I don't remember if I was charged in US$ or CAD$. On their site it says: Returns and Refunds General return policies "Please do not ship any products back until your request to return is approved by our customer service. To send a request, you may email us at ****************************  I have sent them many, many emails but I still haven't heard back from customer service. When I enter their company name to file a complaint, this address shows up plus the postal code is wrong:   *************************** *** *********** ***************** ****** *** *** *------------------------- Then this address shows up, but I did not order the 3 ink cartridges from here: *** **** ******* ** ********* ** *** **** ****************************** ***** ******** ------------------------------ I really hope you can help me out, I did receive them and I didn't open any of the cartridges. I don't know if this is a scam or not. I hope to hear back from you Thank you ***********************

    Customer Reviews

    0 Customer Reviews

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