Business ProfileforSGI Canada Insurance Services Ltd

SGI insurance took on my claim after a wind storm knocked two trees onto my house in November of 2021. A 50 foot section of a pine tree snapped and came down on my fence and deck, immediately after a 100 foot tall fur tree uprooted and came down directly on my roof above my kitchen. ****** had a contractor fix some broken trusses, they cut a corner and didn't pull the sheeting off my roof and fix one truss the whole length of the roof as per the engineers request. It would have been a massive undertaking and they ended up building the truss without taking the sheeting off the road side of my house. The result has lead to my roof having a massive bow in it, SGI insurance and ****** say the bow is an existing defect. I bought the house at **** ***** **** about 7 years ago and the roof was completely redone right before I took possession. At that time there was not a bow in the roof, where as now it is very evident that there is one. SGI and ****** are saying that it is existing defect and trying to close the claim without addressing this and returning my home back to me in much poorer condition. I have had no luck getting them to explain how this the case and how the tree did not cause the current defect in my roof as it is right where it landed on my house. There have been defects on almost every single job ****** has performed at my house in the process of fixing this, yet somehow nobody ( SGI or ******) will take responsibility our accountability for this mistake and they are trying to close the claim. I have told them that I will not accept this as "fixed" and they are not budging on their stance and that cannot provided any proof that this is an existing defect.