![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCarpentry by CAC Ltd.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
28/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
We Hired this company to complete some renovations within our home. We received a quote and a break down the cost. In the Quote there was a statement made that if the job takes longer there would be no additional charges. The job was never finished and the quality of workmanship was very poor as we are now having to repair and finish the work completed. We received a bill that was almost 50% more than he quoted and the job was never completed. We added an additional room but we also completed some of the work for him lowering the estimate. He was never there for full days. When we received the bill we asked for an explanation and all we ever received in return was questioning us on our questions, never a justification or explanation just threats like putting a lien on our house. The bill was paid, the lien was filed regardless *** ** **** ****** *** ***** ** *** **** ** *** ******* ***** ***** **** *********Business response
30/05/2024
*** **** *** ***** ** *** ********* ***** **** ****** ** *** ** *** **** **** ** ***** *** ****** ******* **** **** *** ******* ** *** *********** ************* *** ******* ** *** ********* ** *** ******** I have pictures of all the messages where he said i was charging for 100 hours or more. In one message he said that i never did the extra bedroom. Then after I proved him wrong he kept making up imaginary hours and how i never did any extras. I sent him the break downs of the bill and an extensive list of the extras I did that he had no idea about.
I completed all the work I was hired for plus the extras. The hours I charged for was 43.5. And the quote included a price for the floors and any extras was said to be charged by the hour at ***** an hour. The quote for removing the old tile was where it said if it took less time I’d adjust the price. But it it took longer I would eat the cost. Being it was adhesive sometimes it easy to remove. Sometimes tricky. I. The end I lost a day and a half in wages to remove it. Which I never charged a dime for.
***** ** ******* ** *** * ******** *** ****** **** * ***** *** **** ***** ***** **** ** **** *** * **** ** **** **** ***** **** *** ** **** ***** **** ** ***** *** **** *** ***** *** ******** ** ********* *** **** **** *** *** **** *** ***** ***** *** * **** *** ***** ****** ** *** ***** ***** * ***** **** *** ********* *** * ***** ****** ******* **** * ***** ****** ***** ***** ******* **** *** ** *** *** ** * **** *** *** * *** *** **** ***** **** **** ***Customer response
30/05/2024
Complaint: ********
I am rejecting this response because:* ** ********** ** **** ***** ** ******** ** ****** **** *********. He continues to deflect the situation. We have his emails and all the same communication reviewed by a lawyer. ** ******* *** ********* *****. He has filed a lean against our house for bill that was paid. **** ******* ** **** *** ********** *** ***** ***** **** ** **** **** *** ***** ******* ** *** ******** ******* ****
he has not finished the job.
items not finished.
- Trim in living room.
- Stairs to basement- Vent cover in bedrooms
- Transition pieces from bedrooms to hallway
His quote with a statement of i wont charge more and i will communicate if its going to be more was not honoured.
*** **** **** ** ** *** *** **** *** *** ** ****** ***** ****** ******* **** ***** *** ******* ******* *** ********** **** ***** ****** *** *** ********** ********
He has put a lien on our house, said he was taking it down and never did, now we cant sell our house * *** *** *** *********** ****** ** **** *** ***** ** **** ** ** ***** *** * ***** **** *** **** **** *** **** **** **** ****** *** ***** *** **** ***** *** **** ** *** ******* *** ***** ******* ** ** ** ***** ****** *** *** **** ****** *** **** **** ******
The facts are this. He quoted firm prices. Did a half *** job, we have already needed to fix his work and ….. finish it. He did 4 hours extra outside the quote for a bedroom that was quoted $*** and charged over $*******
His pricing set on his invoice is what lead to the confusion on hours *** **** *** ****** ******** *** ***** **** ** *** **************
He doubled the bill and did not explain why or justify it. *** ****** ** ***** **** *** *** **** ***** *** ***** ** **** **** *****
Sincerely,
***** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.