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ComplaintsforRona Prince Albert
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Complaint Details
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Initial Complaint
12/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On August 15, 2022, I purchased a Refrigerater from Rona and talked to the floor manager. I wanted a Refrigerator without a freezer portion on the top or bottom but wanted one specifically that had bins for vegetables only. She referred me to a specific model and assured me that it would meet my expectations. I purchased the model for $1,835.85 plus the applicable taxes totalling $2,037.79. I took it home to Cumberland House, Saskathcewan which is a 4 hour drive from PA only to discover that the bottom portion of the refrigerator had a freezer portion. I called the Rona Store in Prince Albert the following morning but was advised that the person in charge was not in until 10 am. I called back and talked to the sales manager and informed her that the information was in error and this refrigerator had a freezer portion which I specifically did not want and I was returning it. I returned the refrigerator on August 20th (Saturday) to the Rona store. This was 5 days after the sale. I could not return it earlier as I work Monday to Friday. The Sales Manager was rude and told me that I could not return the refrigerator for any reason. I advised her I could not bring it back earlier due to my employment and drove 4 hours to get here. I wanted my money back as it was definitely not the product I requested. I specifically told her I did not want a freezer portion and told her that but this refrigerator had that. She refused to accept the return. She then indicated it has a scratch on it but it was not returnable. But this was another excuse. She kept saying "no no no" which is unacceptable. I am requesting in the return of my money of $2,037,79 so I could purchase another refrigerater. ************************************************************************* *****************Business response
19/09/2022
Business Response /* (1000, 6, 2022/09/19) */ We will definitely accept the return from the customer. If he could please reach out to me and we will get the return processed. We will additionally look into this further in regards to what went wrong at the initial return attempt.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.