ComplaintsforCapital GMC Buick Cadillac Ltd.

• Initial Complaint

  01/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May31/2021, I bought a set of tires (******************) from Capital GM/Regina, it's size 225/60 R18. 3 days ago I saw of the tires and it showed swelling, I don't know the reason for this. I went to Capital GM twice and spoke with supervisor (******) and he said I don't have warranty for road hazard. After that I contact with ******** Company, they said everyone purchase that tire has a warranty for 5 years. I went back to Capital GM again and talked to them and they said don't have warranty for this type of tires. If the tire explodes and I lose my life, who will compensate me?

  

  Business response

  09/09/2021

  Business Response /* (1000, 5, 2021/09/03) */ These tires come with a manufacturers defect warranty - not a Road Hazzard warranty. The sidewall bulge is not a defect - it is from external impact ie:hit a curb, pothole, debris on road, etc. This is Road Hazzard - and not warrantable. However, we will reach out to the customer and assist with tire replacement strictly as a goodwill gesture from Capital GM. Consumer Response /* (3000, 7, 2021/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the tire is replaced, I think that this is my right because it has not been 90 days since I purchased these tires from them, Business Response /* (4000, 9, 2021/09/07) */ Again, this is not a warrantable concern. The tire did not fail - it hit something. If anything, this would be an insurance claim, not warranty coverage. And again, as prior stated, Capital will assist strictly as a goodwill offer. We ordered a replacement tire last week, expect it to arrive in Regina today or tomorrow, and will contact customer at that time to arrange replacement.

• Initial Complaint

  10/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car in to capital due to engine light being on, at this point there was no issue with my ******** touch screen. After repairs were done and car was returned the touch screen was not working. They have denied responsibility based on the repair sayin they would not of damaged the touch screen. I explained it was working perfect prior to drop off for repair and once returned not working. They only gave me a quote for approx 2000 to repair it, which i explained made no sense. This is unacceptable and should be repaired by capital ford at there expense since damaged occured while in there possession.

  

  Business response

  13/08/2021

  Business Response /* (1000, 7, 2021/08/13) */ Vehicle came to us with a Check Engine Light illuminated on the dash on July 23rd. We performed a computer scan and retrieved code ***** which was caused from a faulty Evap Purge Solenoid. We replaced the Evap Purge Solenoid - which is located under the hood and mounted to the engine with 1 bolt. We cleared the code in the cars computer and returned the vehicle to the customer. We did no work inside the vehicle, and nothing was done to the radio or touch screen. The vehicle came back to us on August 5th with a concern of the passenger side headlight not illuminating and the lower portion of the radio/touch screen not responding to touch. The headlight bulb was burnt out, and the radio/display unit failed internally. Nothing on the radio is broken or externally damaged - it is an internal electronic failure. Unfortunately, neither of these concerns are related to the work we previously did. Consumer Response /* (3000, 9, 2021/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The vehicle touch screen was working perfectly until it was in your shop and returned. This is not just a coincidence that it stop working once returned. If you fix one issue and cause another you need to fix them both. Business Response /* (4000, 11, 2021/08/27) */ Unfortunately, these two issues are completely unrelated. An internal electric failure of a component inside the cabin compartment of a vehicle is in no way related to the repairs we completed under the hood of the vehicle. As a goodwill gesture, we are willing to assist the customer by repairing the vehicle at our cost - and/or look into the availability of used parts, and if available, offer that repair at cost as well. We will reach out directly to the customer with this offer. Consumer Response /* (4200, 18, 2021/10/02) */ **********************, first of all i talked to service manager and he could not explain why this happened. Secondly this dealership did nothing at all until i talked to ** head office. After the ambassador from *********** talked to them they called me and offered a discounted price. So this delaership would not do nothing and said quote was quote at 2500. After a call from head office they offered at 1000. This dealership does not do whats best for customer, they should not be BBB credited. We will never do business here again.

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