Business ProfileforCanadian Customer Debt Relief Inc.

I contacted CCDR on May 8th looking for a consultation on my debt. I was ask a few questions in my financial situation mainly my income and expenses, very rough. The only option that was offered to me was a consumer proposal. At the same time the representative ****** keep cutting out and I told him that. I asked that he send everything in an email as he was very hard to understand due to the cutting in and out. An email was sent but not complete. I was then transferred to another person to complete my payments plan. I didn’t understand why I still had questions that were unanswered. I then got transferred back to ****** who told me it’s okay just sign the agreement we will figure everything out after. Don’t worry but make sure you have the $*** payment for use or we will not be able to work on your file. This lead to more questions, what paperwork. I sent numerous emails with questions to *** my account manager with no response. I didn’t send any information but got numerous email reminders to make a payment. I couldn’t get a call back to answer my questions. Then when I finally had enough of the run around I decided to cancel everything I started getting calls again but no one would listen to what I was saying just telling me how much interest I would save without listening to what my financial situation actually was. I requested a refund or partial refund for the $*** payment I made to stop the numerous calls and emails I was getting for payment. Again I was told this is my only option there’s nothing else I can do instead of listening to the fact I wasn’t comfortable with this option due to the amount of questions I have that have not been answered. Then I was sent an email stating they worked on my file for 3 months and deserve to be compensated. It hasn’t been a month and I didn’t send them requested information because I wasn’t getting my questions answered.