ComplaintsforPro Surfaces
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
31/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Summer of 2021 I had my driveway resurfaced by Pro Surface. After the initial application, the owner of Pro Surface came to check on the job and advised the driveway was too slippery so he repaired the driveway surface right away. During the winter of 2021 with snow and moisture on the driveway I found the driveway too slippery as if we were walking on a constant sheet of ice. We experienced a few slips and falls as a result of the driveway being to slippery. We have tried on numerous occasions to contact Pro Surfaces to come back and redo the driveway so it wouldn't be such a hazzard however no one has ever returned our calls. We have tried both the office number and the owners cell phone but could only reach a voice mail message. We left messages for the owner to call us and to request service but have never received a return call from the business. We are concerned that someone is going to slip and fall on our driveway and Pro Surfaces doesn't seem to want to complete the driveway properly and safely.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.