ComplaintsforEclipse Fencing & Decks
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Complaint Details
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Initial Complaint
18/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Eclipse built my fence very quickly in the heat in June/July 2021. They did not go deep enough with the posts. This resulted in the fence shifting and the joints coming undone. The fence is also crooked. My gate hasn't properly closed for 8 months. Although their website says they have a 2 year warranty, they have yet to fix it. They won't return phone calls, emails or texts to schedule a time to fix it after a year of trying to contact the company. If they won't fix it, I want to be reimbursed for the fence so I can hire another company to fix it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.