ComplaintsforHandyman Connection (Regina)

• Initial Complaint

  04/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am complaining about the cost to add 4 outlets in the basement invoice for 640.47. This company previously did flooring and ceiling in the basement, I signed a quote and obligated myself to pay and I did pay the full amount. I asked the same company through the handyman working in my house at that time asking for an electrician and to send me a quote to review and sign if I agree. After a while my husband told me someone was here somedays ago to do the outlets and I said, they were supposed to send me a quote first but they didn't. I came home late night that day from my second job and didn't check what they did. After few days, I went to the basement and checked what they did and it wasn't completed, the cords were covered by plastic tape and I was so upset to leave it like that because my grandkids were playing in the basement during that weekend but thanks to God nothing happened to them. I called handyman the next day and said that I didn't know you sent the electrician to my house without my knowledge and I did not get a quote and the way he left the job was dangerous and need to be fixed asap. I think he came after few days and completed the job. I have never met the electrician in person or phone and after few days they sent me an invoice! I was shocked and speechless and didn't know what to do or say. Now the credit bureau has the case and messaged them, saying I did not receive any quote nor signed and obligated myself for that amount and the company need to reduce the charge. I haven't heard from the handyman since then and now I need your assistance. I have never been in default before and I felt harassed and intimidated when I called the bureau. Thank you very much for listening to me! ************

  

  Business response

  16/01/2023

  Business Response /* (1000, 5, 2023/01/08) */ Mrs ***** Called us to do a Large Carpentry Job with some Electrical work as well. The carpenter needed the electrical roughed before he could finish and the electrician came out and Mrs. *****'s husband gave to Ok to proceed. The electrician finished roughing in and then left and waited for the Carpenter to finish. The Carpenter Finished and we eventually got paid for the Carpentry from Mrs. *****. The rough in was just electrical boxes, no live wires, so no danger to anyone. The electricians came back to finish and did so and left his Invoice with Mrs. *****. We had to wait before we came back as the customer had to put a wood panel back First. Each trade invoices for their work. No Electrical was billed for on the Carpentry Invoice and Mrs ***** asked why she got 2 invoices and it was explained to her. But she refused to pay the electrical bill. We texted, e-mailed and left voice mails at her work and home and No response ever. So we had no choice and gave her date that it would go out for collection if we did not hear from here, which we never did. Then 3 months after it has been sent to a collection agency Mrs. ***** calls and says she just saw our e-mails from 3-4 months ago? We have an hourly rate and did not do an electrical quote as we were not asked to by the Husband. He told us to proceed and Mrs ***** asked the electrician to come back and finish which we did. The Electrical did take a little longer than usual as the customer did not remove the panel board and instead cut the bottom so all work had to be done by crawling under the panel board to get behind it to do the work. his was the customers choice. So the electrical work was done perfect and exactly as the customer wanted. It was not paid and was sent out for collection which will cost us over 30% and Mrs. ***** was give ample time to pay and refused so it will remain with the collection agency and she will have to pay them. It also took us weeks and weeks to collect the Carpentry Bill as Mrs. ***** just did not want to pay it as well. Consumer Response /* (3000, 8, 2023/01/13) */ **************************************************************************************************************************************************************************** Good morning, I did not say I don't pay for the carpentry work, there was an error on your end that you need to correct and I had to explain it to couple of your people and finally you made the correction and you apologized for the error and I paid right away. I told you that I am an accountant by profession and that's why I knew the error. I was so friendly with your people that came to work, served them lunch and water. I did not call your office for the electric work but conveyed my message through the carpentry men working in my house at that time. It was me who asked for the electric work, not my husband and if it was my husband who told you to go ahead, why are you issuing the bill under my name?You did not send me your quote and I have never met the electrician in person or phone. Again, I'm asking you to revise your invoice. ******************************* ****** Business Response /* (4000, 10, 2023/01/16) */ Mrs. *****, was told an electrician was needed and asked the Carpenter to have one sent over. An electrical quote was Never asked for and we bill for our time. Our Rates for Electrical are $115 for the first hour and $90 for any additional hours. We billed for our time spent to do the job that needed to be done. Since Mrs ***** refused to pay her bill or return any E-mails, Texts or Voice mails we had to send the bill out for collection. And then for Mrs. ***** to e-mail us 3 months later saying she just saw our e-mail and to ask more questions makes no sense as the collection agency would have been calling her for payment for months. Our Invoice is for work done and will Not be adjusted as we did exactly as we were asked to do. and the job was done perfectly. An Accountant should know you need to pay your bills and communicate with people you hire and people that are at your house if you are not there.

• Initial Complaint

  23/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5 main issues re installing baseboards. The review meeting, with owner & worker, results: 1. Messy Paint Issue: I showed ********* the messy walls. He spoke at length with ******** about the procedures he used. ********* still said it was my fault as I used a mis-matched paint. Not true. 2. The Unfinished Casings Issue: ********* would not move from his position that I should have told ******** that I wanted this extra work done and been willing to pay for it (they charge by the hour, so doesn't make sense) I still say it was unprofessional to leave work left not finished 3. The Door Striker Issue: ********* would not move from his position that it was my fault. After the visit, ********* texted me they would replace the striker, that I ordered, 'as a favour to me'. 4. The Cable Issue: I told them if needed I would get people that had been to my place to say that the cable was under the baseboards, including the person that installed the old base 5. Door mechanism rubbing baseboard

  

  Business response

  18/10/2021

  Business Response /* (1000, 5, 2021/09/27) */ Good Morning, As ******** has said I have been to her house and reviewed everything. ****** our Carpenter has done 2 previous jobs for ******** and she was completely happy with his work. Then on this Job she is not happy with anything, which I find interesting. When the job was completed ******** said she would not pay until she inspected everything in detail with ****** to make sure she was happy with all the work done. After the 45 min inspection she signed off on the work order and paid the bill. Show do you go from being happy with everything to being happy about Nothing? The Striker plate was due ******** supplying materials that were 3 times thicker than what was there. When you want materials used that are not "Factory" then modifications may need to be made. We did 3 doors with the Thicker wood and 2 worked good and one didn't. We are not responsible for non-standard materials the customer wants to use, but we get paid for time so we can spend extra time to make them work. ******** also supplied paint to do touch ups, which are necessary during construction. The point she supplied was not a good match. So sometimes you get lucky with touch ups and sometimes you don't and the whole wall will need to be painted especially when the paint is a bad match. This is extra time the customer would need to pay for and is standard in construction. Some of the areas that were painted if you look very close they could use a 2nd coat to be perfect. The customer was happy with the way it looked after one coat. If the customer is not happy then they just pay for the time to do a 2nd coat. This is nobody's fault but just a customer preference. Do I want a 90% looking job on one coat or a 100% on 2 coats and you pay for what makes you happy. On the cable issue we did Hide the cable under the baseboard like it was. However there is a 2nd cable coming out of a wall mounted jack for internet, We did not hide this cable as it was not this way before and nor should it be as Nobody takes a cable coming out of a wall jack and then routes it under a baseboard as you can see it. However ******** was looking at the jobs all throughout every day and if she wanted us to do that and told ****** he could have done that. We will not be returning to the house due to the way we have been treated. But the Door closer which came out of adjustment and the 3 foot piece of Baseboard that the caulking shrank and the thin strip of paint needs touching up we will cover and give ******** a cheque for one hour labour to cover these things which woukld be less than 30 mins to do. When you are paying by the hour, there is no such thing as leaving things unfinished or not doing things, we will do whatever we are asked to do as we get paid for it. Consumer Response /* (3000, 7, 2021/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) He says 'When the job was completed ******** said she would not pay until she inspected everything in detail with ****** to make sure she was happy with all the work done. After the 45 min inspection she signed off on the work order and paid the bill' is completely untrue. Never happened, never discussed anything. Not one minute.

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