ComplaintsforSGI (Regina East Auto Claims Centre)

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a good driving abstract and do not present with many claims. My car's door handle lock and door frame were damaged in an effort for thieves to brake into it. Over the course of two months, I had two SGI damage assessments. The second was to uncover obvious damage that the assessor should have initially documented but for whatever reason was more concerned in understating value and deeming the car a total loss. My 2008 ***** is unsafe for the road, according to a notification I received dated June 1, 2023, and as of June 16, 2023, I won't be able to register my car. I never received a warning to stop driving the car because it was unsafe. This does not, in my opinion, constitute proper notice. The adjuster first understates the worth of the car, calls me twice without leaving a message, sends an offer package that further understates value, and receives no response. He then sent out a letter marking the car out as unsafe in an effort to get a response. He agreed to increase the value to fix the automobile after we spoke, but he is still putting a flag on the vehicle to prevent the registration from being renewed. He carries on with the assertion that the car continues to be a total loss. ** ***** ***** ***** *** * ******* ** *** ** ********** *** ******** ** ***** *** ****** **** **** * *********. The car will be fixed shortly. I don't think the flagging is necessary. The vehicle will eventually enter the shop. It is likely the door repairs will occur within the next month as well as other scheduled maintenance things. I've discovered a door at ***** that offers a simple remedy. It also happens to be white. The door costs $80 but needs to be taken out of the car.

  

  Business response

  23/06/2023

  Vehicle was deemed a total loss in April 2023. On April 18,  ******** Adjuster, sent Mr. **** an email advising him.  Mr. **** did not reply to *******'s email. On May 11, ******* sent a follow up email to Mr. **** asking if he had received the email and valuation sent. Mr. **** again did not reply. ******* attempted to contact Mr. **** by phone on May 18; however, there was no answer. ******* then sent Mr. **** a letter on May 18 requesting he contact our office within the next 14 days. He further advised that should we not receive a response, he would be flagging the vehicle accordingly. To explain, once a vehicle has been deemed a total loss and an offer of settlement has been made, SGI has an obligation to notify Vehicle Standards. This notification is to be completed 30 days post settlement offer regardless of acceptance of settlement. On June 1, Vehicle Standards was notified to flag the vehicle for a mechanical inspection as it was deemed a total loss. On June 6, ******* spoke with Mr. **** and they were able to come to an agreement to have the vehicle be repairable; however, the vehicle was still considered to be a total loss until the insured made the arrangements to have it repaired. The vehicle’s plate insurance was scheduled to expire on June 16 and could not be renewed without the inspection and/or repairs being completed. On June 12, Mr. **** contact SGI Fair Practices Office expressing his concerns with respect to being forced to settle. *********, Senior Adjuster, contacted Vehicle Standards on June 14 and requested they remove the required inspection as we were working with the customer to repair the vehicle. Vehicle Standards advised they had removed the unsafe-inspection to allow for a 30 day registration. Currently, his plate insurance is valid until July 16. Once Mr. **** has provided SGI confirmation his vehicle has been repaired, we will notify Vehicle Standards to lift the vehicle inspection requirement.

  Customer response

  26/06/2023

  
  Complaint: ********
  
  This response is being rejected because robbers attempted to break into the vehicle and damaged the driver's door and Thule Box. At the time, SGI didn't think the car was unsafe. After some time had elapsed, the file's adjuster decided to inform the safety division that the car was unsafe. Without giving me any prior notice or caution, he did this.  The adjuster acknowledged to me that he was the one who alerted the safety division or the origin of this flag.  The unsafe notification letter was received on June 5th, 2022, from the safety department. I would lose my ability to license the car on June 16, 2023.  *** ********* ** ** ******** ** ************* ********** *** ***** ** ** **** ** * ******** *** ************ ******* 

  Sincerely,
  
  ******* ****

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