Business ProfileforSGI (Saskatchewan Government Insurance)

I had started a claim with SGI back on June 1st and have yet to reach a resolution. I had a vehicle that was damaged by taking on water during the rainstorm at the start of June. I managed to get my car to *** on June 2nd where the dealership did an inspection and told me the cost to address what they found. I then contacted SGI as it was an estimate for a substantial amount. My claim was opened, and my car was towed to SGI for "inspection". My car was not reviewed until June 12th. My car sat for 10 days that had a mechanical issue due to water. The SGI Inspection consisted of removing the air filter which sat in a bay for 10 days and that was the extent of the inspection. I asked my SGI contact, why no oil was drained or some internal inspection performed. They advised me that they are not Mechanics. If you didn’t have a qualified person perform the inspection, how are you rendering an informed decision on an internal mechanical issue of my vehicle? They then asked me to select a service mechanic to inspect my vehicle. Which was where I took it at the very onset of the issue who had already analyzed the problem and explained it to SGI. SGI asked *** to take photos, draw oil, and send them over as evidence. Why was this not done by their inspectors when it arrived? This process started 45 days ago. What has been going on since? My car has been sitting outside and festering in the heat. As I mentioned I moved, so I had to stop and collect a few items from my car and when I opened the door it smelled musty. So that tells me dirty water entered the car and dampened the carpet on the floor. SGI is pushing back against *** and their analysis which was given to them immediately. SGI asked for the vehicle to be inspected by an outside service department, but they are not heeding their advice. SGI has received the oil and photos and have still not responded a week later. It has now been 45 days on something that has a simple solution. Heed the advice of the subject experts.