Business ProfileforMr Lube (Harbour Landing)

BBB Complaint against: Mr. Lube #160 TCS Holding LTD. 4865 Harbour Landing Drive Regina, Sk S4w 0b7 On April 16th, 2024 my SUV got a flat tire. I pulled over and got the spare tire out but I could not turn the lug nuts on the tire. I called a tow truck and my intention was to get the tire fixed at Mr. Lube mentioned above. I went in to the shop and told them I wanted to get my tire repaired. The employee walked and looked at the tire and said I needed a new one. There was still air in the tire. I questioned his decision but he insisted that I get a new tire. I asked him to price a new tire for me. He came out later and gave me two opinions for a tire. I found both prices extremely expensive. He insisted that I get both my rear tires replaced. I said no. I knew that the tire could be fixed but I had no options. I told him to put the new tire on the vehicle. I walked home and started researching tire costs. (I live in Harbour Landing). I found that their price was extremely high. I walked back two hours later and saw my old tire by the machine. I look at it. The tire looked fine. I knew it could have been fixed. I asked two employees there why the tire could not be fixed. They looked at it and said they didn’t know. The guy that convinced me to buy a tire was gone. He is my research: Costco would sell me 3 tires for 815.81. (BFG). 5 year warranty. Talked to a friend of mine who worked in the tire industry for 40 years and told me I should get Toyo tires all weather. I talked to OK Tire at 4525 Albert Street and they told me I could get 3 tires for 8:14 with a warranty of 80k. All flats would be fixed free. In my conversation with Ok Tire they also told me how to determine if I need new tires. Turn the penny so that Lincoln's head points down into the tread. See if the top of his head disappears between the ribs. If it does, your tread is still above 2/32”. If you can see his entire head, it may be time to replace the tire because your tread is no longer deep enough. All of my tires passed the penny test. Then there are the ribs that run across the tire. If you have ribs running across the tire it is okay. My three tires passed this test. Next are there any excessive outside wearing. None was found on my three tires. Thus I concluded what I originally thought that I was taken advantage of because I was in a desperate situation. I asked them what is warranty on the new tire. They told me they would call me. I never got a call. I researched the tire they put on my SUV. It is a good year finesse. This is a very inferior tire to the Toyo all weather tire. In fact, it is not consider a very good tire: These tires came as O.E on my 2022 VW Tiguan. With only 30k miles on the vehicle and with regular tire rotations and balancing every 5k miles, these tires are down to 4/32 tread wear. I give them 2 ??s for being quiet and smooth on the road.....but the longevity and tread wear is where these tires lack. There are many complaints about this tire. Now lets us talk about the cost of the tire. I paid 354.22 for one tire. The cost for 3 tires would be 1062.66. For a more superior tire including a great warranty would cost me 814. I did not rate the Costco tires because I want the best tires for my vehicle. I can’t go through the stress of a flat and extremely poor service again. On my receipt from Mr. Lube #160 in the comments it said that “customer was told to replace all 4 tires but customer declined only wanted one tire”. My response is the customer didn’t need any tires. Now, I have this inferior tire on my vehicle. On the receipt it said my mileage on the vehicle was 46515 km. We are done with the facts. They replaced a tire that did not need replacing. Next they tried to replace my other 3 tires that did not need replacing. In writing I have on the receipt that they want to replace all of my tires. I went there to get a flat tire with air still in it to get a patch. This appears to be a scam. I want the cost of my tire reimbursed to me. Because of the tire change that I did not need, I will have to now get rid of the new tire. This will cost me a lot of money. Nothing makes sense with what happened here. Low mileage on the tires. If I cannot achieve my request at BBB then I will take this to Small Claims court.