ComplaintsforTaylor Lexus Toyota

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Motor vehicle accident claim with *** files January 2022. 2020 black Sina Toyota minivan, which was still under warranty with Toyota Canada at the time of the MVA and the dates that it was left at Taylor Autobody in regina. Taylor Autobody did not put a factory bumper on my van, and there are 10-12 other outstanding issues which they didn't fix or messed up while they had or working on the minivan. All the unfixed issues have been documented with *** by March 2022. Booked minivan into Taylor Autobody with ****** for July 2022 because they wouldn't have a courtesy vehicle until then for us to drive while they are attempting to fix the 10-12 outstanding Autobody/mechanical issues. Taylor Autobody and the owner of the establishment argued verbally with ******* and myself. The owner doesn't care and we were told that by him! Therefore, we have to proceed with more drastic measures to ensure the safety of our vehicle because we have 2 children under the age of 4 that ride daily in the minivan. I have lots of documentation and emails asserting the facts that Taylor Autobody is responsible for fixing the vehicle pre-accident working order. *** supports this solution; however, Taylor did not file a "sub" document to do the work last march and now they don't have any recollection of the issues with our minivan, etc. , nor that we waited for a courtesy vehicle. We are seeking an investigation into the ongoing, unsolved mechanical and Autobody issues that are safety issues with our minivan. I will forward all the emails once I have a case number. Sincerely, ***************************

  Business response

  26/07/2022

  Business Response /* (1000, 5, 2022/06/13) */ Hello ******, Thank you for the detailed account of the events that took place and we appreciate the follow up. We also believe that we have an account of the events that may not quite coincide with everything that was mentioned in yours. That being said, our focus is to ensure that you are satisfied (within reason) and that we are not required to cross any ethical lines to ensure we can take care of your claim. Unfortunately, we have not yet received from *** the outstanding Autobody Issues and are unaware of any mechanical issues. Once we have received the information, we would be happy to tend to you and ensure that everything is taken care of. In regards to the courtesy vehicle, we are booking quite some time out for them as there is a shortage of vehicles even though we have just added two to our fleet in hopes that it can relieve the stress of our clients. You and your family's safety is our TOP priority, second is your satisfaction and both those can be solved when we get everything fixed to our standard and we would like to complete this. I have reached out to ******* personally and hope to chat with both of you to find fair and immediate resolution. *********** Consumer Response /* (3000, 7, 2022/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello ****, Thank you for your response. It is a shame that it had to be escalated on a public forum (BBB) in order to receive a professional response from you. By this time, you should have received from *** the 7 unresolved issues that need to be fixed on my minivan. Will they be fixed or will you deem the issues not within reason? The earliest you have a courtesy car is in November 2022? *** has already paid the bill, but yet we have to wait until November to bring the minivan back in and pickup the courtesy vehicle. The facts are my minivan was in an accident, claim was filed with ***, minivan was checked into the garage and autobody shop and released initially with tires that were showing threads on the treads! Very unsafe and dangerous! If it were not for my husband who had noticed the shredded tires after my minivan left the shop, after the inspection, I would still be driving around with my little kids on the damaged tires. Why was my minivan released and given the "go ahead -safe to drive- no rental car needed" after my minivan had been in the garage and autobody shop? Is this a Toyota standard? Other businesses that I have personally dealt with have always checked the vehicle throughly for damage and/or would not even release my vehicle back to me unless I had changed my windshield wipers, for example. Unbeknownst to Taylor Toyota, I had my minivan into another Toyota dealership right before the accident, and that dealer checked over everything for me, including the tires, so no one can say the tires were not road worthy prior to the accident. *** has pictures of how damaged and unroadworthy the tires were after Taylor Toyota released the vehicle back to me.

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