ComplaintsforRed Swan Pizza (Regina South)
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My name is ************** and I am a resident of Regina. On 04/03/2022, I ordered a vegetarian pizza from the Redswan restaurant located at 4562 Albert Street Regina. SBS 6B4. However, instead of a Vegetarian pizza they served us pizza with meat and we ate it. Firstly they have served us the wrong order. Secondly my wife ************ who ate this pizza along with me is a Baptist Sikh ( **********) and as per our religious values we are not supposed to eat meat of any kind. By doing this they not only hurted our religious beliefs but also compromised with food safety standards. When we came to complain to them about this, nobody was taking responsibility for the act saying we have new trainees they might have done this . Nobody even was wearing their name tags . They introduced me to a guy who was wrongly claimed to be the franchise owner and when I asked them for a written apology then he backed off from his statement .There was no responsible person in the store who can claim responsibility . After repeated requests their manager didn't tell me his name nor he was wearing a name tag. when I requested them to call someone who is responsible for the store . They said nobody will talk to you and you can take the action you want to. I waited for almost an hour their so that some responsible could talk to me but they didn't. Talk to me took everybody inside. I believe this kind of irresponsible behavior is really condemnable and is playing with the safety of the general public. I request you kindly look into the matter and take action against the store. ****************************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.