ComplaintsforAble Plumbing & Heating Ltd.
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Complaint Details
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Initial Complaint
22/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
- Invoice #********-1 for $138.75 - Appointment on 2023-06-12 - Requested service to specifically have back flow valves checked & main sewer line checked. - AP&H sent a person who told me (1) I don't have a main line & maybe don't have back flow valves (I do); (2) he can't see an access point other than sewer drain which he didn't even open and just tightened the cap with a wrench. - When I asked why he couldn't use a camera scope down the sewer drain he said he doesn't do that & I would "have to call a sewer guy". - After appointment I emailed AP&H to say that they had misrepresented the service they could provide, described the interactions, & stated that I would contest any invoice received. - Received invoice on 2023-06-21 which does not accurately describe the person's actions at the appointment: (1) Nothing was inspected; (2) Did not even consider a sewer camera until I asked about it; (3) I showed him where the access point in the washroom was & said I could pull up the floor but he told me it wouldn't be there & it had to be at the front of the house. - All communications are attached except the phone call to say the only time I WASN'T available was the appointment they gave me. This exception was stated in my appointment request email. - I am asking to have the invoice cancelled & that they be honest with customers by telling them they don't do sewer work or check sewer problems. Perhaps they could offer a referral to company that does.Business response
18/07/2023
Business states this matter was resolved on June 26, 2023Customer response
18/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.