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ComplaintsforBodhi Tree Yoga
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Complaint Details
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Initial Complaint
18/11/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I would like to file a complaint against Bodhi Tree Yoga in Regina, SK. Bodhi Tree Yoga 3104-B 13th Ave Regina, SK S4T 1P2 I have been in contact with them multiple times (all documented) about getting a refund for a pass I purchased. They have said they will refund me and asked for my mailing address. Then going forward - I have not received any form of refund and they have been ignoring all my inquires. I was able to get in contact by email and I sent that person a screen shot of the owner saying I would be refunded. He once again, did not reply.Business response
19/11/2021
Business Response /* (1000, 5, 2021/11/19) */ A couple of things here, first off, our policy, which is clearly stated, is "All passes are non-refundable." We don't refund for passes, never have. Second, the pass in question was purchased in January of 2017, 5 years ago (so obviously far to late for a refund even if we did offer them). Third, passes are still good for online classes if the issue is not being able to attend in studio classes Originally, the pass was also classes (our services are still offered, we have not denied service to anyone). The pass was also originally purchased at a discount rate and we even gave the option to gift the pass to a friend if the person wished. Not sure what else to say. Consumer Response /* (2000, 9, 2021/11/23) */ Good morning, What they are saying is accurate. I explained to them why the pass wasn't used - I moved to BC. This does not have anything to do with not being provided a service I paid for. What they continue to leave out is the fact that I was told I would be receiving a refund. They asked for my address, stating I could take my money else where. If they want to tell the whole story - at least make sure it is the truth. Here is documentation of our conversation(****************************************): "Send your mailing address. I'll send you a cheque." "You are being refunded. Even though our passes are non refundable. You are free to take your money elsewhere." Thank you, **************** Business Response /* (4000, 11, 2021/11/24) */ Hi, yes, an employee misspoke not knowing the policy, he has been made aware.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.