Business ProfileforNorseman Structures

On 27.10.2022, my wife and I bought a custom made metallic structure with a membrane( 120ft L x 55ft W) from Norseman Structures through the official distributor which they obliged us to use( we were told that we could not buy directly from the factory and they endorsed them as their only distributor in Ontario). We purchased this for 81,358.87 CAN. We signed the contract with their distributor. After we paid 50% of non refundable deposit the distributor notified us that Norseman was obliging us to purchase an expensive stone base to allow the structure to resist the snow and wind loads of our location. Otherwise Norseman was refusing the production and delivery of the structure. We had no choice than buying the base. Altough, the structure was sold as non engineered we were assured that the engineer drawings could be purchased from Norseman if required at any time. The distributor convinced us that “non engineered”status is just a formality and they installed many structures around Ontario like this. Later we were asked by our Townhall to present the engineer drawings and we asked NORSEMAN to sell them. They told us that drawings did not exist and recommended us to hire an independent engineer. After numeral requests he was handed the technical characteristics of the structure and informed us that with those technical characteristics the structure could not resist the snow and wind loads of our location, the drawings could not be stamped and the structure could not be installed. Norseman obliged us to buy an expensive stone base justifying it with safety reasons( snow and wind loads) although they failed to notify us that the structure by itself doesn’t meet ONTARIO safety requirements. NORSEMAN knew from the beginning the location, size and purpose of this custom made structure. They not only failed to inform us that the structure doesnt meet safety requirement and possess danger to lives and property of the people, but was hiding material specifications from us.