Business ProfileforMr. Lube

On Friday, December 2, 2022 around 3PM, I went to get an oil change for my 2012 **** ** at this Mr. Lube Location. I was charge $268.85 for the oil change filter replacement. However, the Mr. Lube attendant caused extensive damage to my vehicle, rendering it unable to drive and requiring the use of a tow-truck to take it to a mechanic for repair. As I left Mr. Lube, my vehicle had almost no ability to steer. I managed to circle back around and informed the employees. They had me pull into a different bay and the vehicle was looked at by a different staff member and the shop manager, who said they could not find any issues. They called in the shop mechanic as well as the franchise owner, who happened to be in Saskatoon from Vancouver. The mechanic went beneath the car and removed the shields and informed me that someone had put a screw through my power steering hose. They blamed the mechanic that had previously serviced my car 5000 kilometres ago and did not take responsibility for the damage. I agreed to leave my car there over the weekend, as it was after 6PM at this point. I conferred with an array of different mechanics on Monday, Dec 5 to garner a deeper understanding and test the validity of Mr. Lube's claims. These mechanics informed me that the power steering hose is highly pressurized, and if my previous service provider had punctured this hose, I would have been unable to drive the car away, much less drive 5000 kilometres. Therefore, it is impossible for my previous service provider to have punctured this hose, as Mr. Lube claims. Because the power steering failed immediately after leaving Mr. Lube and because the multiple mechanics I conferred with have informed me that it is highly likely Mr. Lube is at fault, I am filing this complaint. I feel that the most appropriate resolution would be to have my purchase of $268.85 refunded, along with the costs of towing the vehicle and repairing the damage, which has yet to be determined.