ComplaintsforDodge City Auto (Dodge City Motors)

• Initial Complaint

  22/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 12, 2024, a **** ****** was purchased by my girlfriend at this dealership. During the finalization of paperwork, I inquired with *****, the salesman, regarding refueling the car due to a low tank, to which he confirmed he would fill it up and wash it. *****, the financial manager, assured us an inspection had been completed and passed, providing documentation to support this claim. However, a maintenance light illuminated on the dashboard during the test drive, leading me to notify ***** by sending a picture. ***** trivialized the issue, attributing it to a potential engine oil problem, which I reluctantly accepted. Subsequently, a used car salesman briefly attempted to address the light but recommended fixing it ourselves through *******, displaying a lack of customer service. Despite assurances of a follow-up call for further inspection, no such communication transpired. Multiple instances arose where absent staff necessitated redirection, forcing me to independently navigate the procedures. Moreover, it later came to light that ***** had misled us regarding the car's condition, as the maintenance light indicated a faulty gas cap, resulting in fuel spillage during refills. His deliberate act of returning the car with only half a tank signaled awareness of the issue and a disregard for rectifying it properly. Upon returning home, an engine light emerged, compounding the issues faced. Subsequently, when I returned the car to the dealership, they addressed the gas cap problem but neglected to investigate the persistent maintenance light, which now signifies a powertrain malfunction. Despite two visits that required me to forgo work commitments, the resolution remains elusive, accompanied by a lack of communication regarding the timeframe for this repair. Attempts to reach out for updates have been futile, met with voicemail responses. **** *** **** **** ** * **** ** *** ****** ***** ** *** ** **** *** *** ** **** ********

  Business response

  22/07/2024

  I apologize for your experience. 

  This is the first any Managers at the dealership have heard you are having issues.
  

  Currently I see your vehicle is in our shop right now scheduled to be diagnosed.  We have corrected first issue at our cost and the second issue is being looked at today.  

  Is there anything else you are hoping for beside having this repaired?  

  You can call me directly if you wish to discuss.

  ******* *****

  General Manager

  306-********

  Customer response

  23/07/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sure the first issue was fixed, thank you. But this will be my fourth time taking it in for the same issue. Last two times no one even told me what was done to the vehicle, just said that the mechanic took it out for a test drive and the code didn’t pop up. Did they just delete the code? Because I can do the same thing from home every couple of hours and pretend everything’s fine too.

  Business response

  24/07/2024

  I still have not had contact with you.  But it is my understanding you are going to take the vehicle to a **** shop to get the vehicle re-scanned and contact us back with the findings/issues?, as our scanner is showing no codes.

  I will wait for your response and diagnosis from the **** dealership.

  Customer response

  25/07/2024

  
  Complaint: ********
  
  Are you serious? Where did I imply that I will take it into ****? Did you not see the screenshots I provided with dates of the code popping up over and over again? Your dealership sold me a broken car with a month warranty and now you’re dodging and doing everything you can ** **** ** **** to not fix this issue. I’m not paying for anything. I’ll keep brining it to you guys and if you wanna take it to **** to get it fixed go ahead. I don’t care what you do but YOU will fix it. I bought this car from YOU. I pay money to YOUR dealership. 
  

  also I called 3 times yesterday not once did I get a call back or got to talk to anyone about an appointment or anything. Either fix this car or give me my money back, take your car back and I’ll go thru anyone else. 

• Initial Complaint

  16/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date - Nov 15th, 2023 Customer # - ***** Invoice - ****** I'm ****** but this is my wife's car (******* ********** ** ****** ******** ** *****) I took the car to the dealership as I was told by them I was due for service. When I picked the car I was issued a bill of 736.31 CAD. There was a charge of differential service (front and rear). Reading the manual ans forums, this is a service that is only needed at about 60k and only if its a heavy user car (towing and heavy weight or using the car on water). We are just a city user and never tow. This seems very out of hand and very likely a service that was not required. I think this was a service that was not needed and they performed anyway. That is why the complain. Please check it out.

  Business response

  30/11/2023

  Hi ******, We are sorry to hear about the disappointment surrounding your most recent visit to Dodge City Motors. As a dealership we know the importance of having a vehicle properly maintained when it's being utilized in our extreme climate. Although the vehicle may not be utilized for towing or extreme off-roading, our climate does provide us with extreme heat in the summer months and long cold winters. Fluids can break down and performing preventative maintenance helps to prolong the life of your vehicle. Having a well maintained vehicle can prevent downtime, prevent emergency repairs from occurring and maintain your warranty should an issue arise.  

  Customer response

  30/11/2023

  
  Complaint: ********
  
  I am rejecting this response because: There is a clear history of abusing the excuse that the harsh climate allows you to do preventative measures. This is a lie and not following the manufacturers recommended process. If there is an issue while following the manufacturers own defined maintenance schedule, the car would still be on warranty. This is clearly a violation of the recommended schedule and trying to push customers with things that were not required at all. This was done likely 20k to 30k earlier than necessary. And in the schedule you will see that its not even necessary to change... its an inspection.

  The way it was explained by Dodge City, they did not even inspect, they changed without checking and are likely earning lots of money by using this excuse.
  
  Sincerely,
  
  ****** ** ****** *****

  Business response

  30/11/2023

  Hi ******,

  I'm sorry you feel this now.  You did agree to and pay for the service work that we recommended.  We did do the work as promised to you as well.

  We stand by our decision that we made in recommending the work to you, which included not only the Differential services but also and oil change and tire rotation.

  Thank you

• Initial Complaint

  02/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a used 2016 1500 RAM 4x4 on Dec 20 , 2021 for work as a pipeline inspector in BC on **********************. Dealer showed me truck and assured me it will do the job and any trouble with it over the first couple months they would take care of it. Truck has bearings and universal joints gone faulty on 4x4 were I can not use it until it is fixed. I asked Dodge City to help me out and book appointment with **************** here in Kamloops, BC where I am. They replied they will not cover repairs but bring it to them to do work and they will give me 10% off. I cant drive truck, we never talked about 10% mentioned. I used truck only for 2 months. I get paid 150 a day for truck and 960 a day for me , if I do not have a truck I cant work and do not get paid and could loose my job.

  Business response

  19/04/2022

  Business Response /* (1000, 11, 2022/04/01) */ We have already spoke to the customer and advised that we will issue him a check to have to the repair thats needed done on approximately March.15, 2022. Have not heard from him since our last communication. Sent multiple emails as he does not answer his phone (maybe out of the service area) with no response from the customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩