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ComplaintsforSaskatoon Mitsubishi Ltd.
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Complaint Details
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Initial Complaint
12/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a 2006 ******* ******* from Mitsubishi in 2009. They offered a powertrain warranty for life program that I signed up for. I maintained my warranty by returning for regular service. On Monday march 4 2024 my timing belt went on my car. The timing belt is part of the powertrain component. Mitsubishi says they lost my contract and won't honour the warranty. I have all my service records. Mitsubishi says the repair would cost $3500 but offered me a $300 cash settlement or $2000 off the price of a new car. I countered with the option of providing them with a working engine that they would install into my car. Eventually negotiations broke down as they continued to charge me on labour costs for addional items. At this point I demanded a $3500 cash settlement which they are not willing to payBusiness response
08/05/2024
***** ** ******** ***** ********** *** ** **** ***** ** *** **** ******** **************************** ******** *** **********
Hi *****
****** *** *** ***** *******
I will send you our contracts in another email but essentially, we offer “Lifetime Powertrain Warranty” where the customer needs to follow the maintenance schedule written out below and Mr. ******* did not meet these requirements. He was late or missed certain services which make him ineligible.
Please feel free to reach out with any questions.
Best regards,
** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.