ComplaintsforPrairie Oxygen Ltd.
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Complaint Details
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Initial Complaint
19/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Prarie oxygen in their website offers 30 day cpap mask trial. I asked before I knew about exchange garuntee. They told me essentially final sale no trial , no refund no exchange. The website says mask trial for 30 days. I have emails saying they have no trial. When questioned they ignored emails. False advertising. If you don't want mask trial then take it off your siteInitial Complaint
17/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I contacted Prairie Oxygen regards a nebulizer for my son with Cystic Fibrosis, I was told I would be called the following business day to advise what my options were for coverage and to purchase this product. The representative (*****) never returned my phone call, I have only talked to her once which our initial conversation on the 9-Dec-21! She said she was going to let me know what my options were and I still have not heard back to this day. I have called and asked to talk to her, which the receptionist states she is on another call and I have left messages for her to call me back. The CF team at **************** Hospital have also been trying to contact ***** and the rest of their team at Prairie Oxygen and they also explained they haven't got any answers back too. My sons condition is life threatening, there is no other company I can go through for coverage for this product and I need someone to look into this business because it is now 14-Jan-2022 and I have not hear back from them.Business response
18/02/2022
Business Response /* (1000, 5, 2022/02/01) */ We are very sorry about this situation. It is our priority to support our current and new patients by providing the best care and making sure that their needs are covered to the best of our abilities. However, since the funding is managed by other institutions, the processes might take longer than expected and require a lot of coordination with the funding organizations and the prescriber. Given the importance we give to confidentiality and patients personal information, no explanation can be given online, but the patient's caregiver was contacted along with the CF team at **************** Hospital to explain the current status of this case.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.