Customer ReviewsforPerfection Plumbing & Drain Cleaning Ltd.

I had a water leak that appeared on the ceiling of a basement bathroom. The ceiling roof was water stained and wet. I discovered the leak in the evening and went on-line to search for a plumber. I came across many wonderful reviews by other satisfied customers of Perfection Plumbing. I was particularly happy to see that Perfection Plumbing was associated with the Better Business Bureau (BBB) which made me feel more confident in choosing a company. Perfection Plumbing answered my e-mail at 7:30 a.m. the following morning and dispatched their plumber, Tom, who arrived at 9 a.m. I was so impressed with the prompt service, as well, as the professionalism displayed by their plumber, Tom. Tom was great.... very knowledgeable, upfront regarding potential costs / fees involved. Tom quickly diagnosed the problem and repaired it promptly. Thank you, Tom !! I would highly recommend Perfection Plumbing and would choose them again should the need arise. -Donna-

Hi Donna, Thank you for taking the time to share your wonderful experience with our plumbing services at Perfection Plumbing. We are thrilled to hear that you were impressed with our prompt service and the professionalism displayed by our plumber, Tom. At Perfection Plumbing, we strive to provide top-notch service to all of our customers, and it brings us great joy to hear that Tom met your expectations. We truly appreciate your kind words about Tom's knowledge and transparency in explaining the potential costs and fees involved. We believe in being forthright with our clients, as we understand the importance of trust and transparency in our industry. It's fantastic to know that Tom quickly diagnosed the problem and promptly repaired it, resolving your plumbing issue efficiently. We take pride in our team's dedication to delivering efficient and effective solutions for all plumbing needs. Thank you for your recommendation and for expressing your willingness to choose Perfection Plumbing in the future. Your satisfaction is our utmost priority, and we look forward to serving you again should the need arise. Please don't hesitate to contact us if you have any further questions or require any plumbing assistance. We are always here to help! Have a fantastic day!

Tom came for drain cleaning and results were excellent. Best professional service and nicest plumbers!

Hi Judi, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Tom provided you with excellent drain cleaning results. Our team is committed to delivering the best professional service and it is heartwarming to know that we were able to meet your expectations. We truly appreciate your kind words about our plumbers. At Perfection Plumbing, we strive to not only provide top-notch services but also create a friendly and comfortable experience for our customers. Your satisfaction is our utmost priority, and we are pleased to learn that our team was able to make a positive impression during their visit. Should you require any further assistance or have any other plumbing needs, please do not hesitate to reach out to us. We would be more than happy to assist you with any queries or concerns. Thank you once again for choosing Perfection Plumbing. We are grateful for your support and look forward to serving you in the future! Have a great day!

I cannot say enough good things about the service I received from Perfection Plumbing. Tom was amazing about explaining everything. Would not hesitate to recommend him. Also a shout out to Sheri and Misty for their professionalism and helping knowledge.

Hi Brenda, Thank you for taking the time to leave such a lovely review. We are delighted to hear that you had an exceptional experience with our services. Tom, in particular, takes pride in providing clear explanations and ensuring that our clients fully understand the work being done. We will make sure to pass on your kind words to him, as well as to Sheri and Misty for their professionalism and helpfulness. Recommendations are the highest form of praise we can receive, and we sincerely appreciate you mentioning that you wouldn't hesitate to recommend us. Word-of-mouth referrals from satisfied clients like yourself are invaluable to our business. It was a pleasure serving you, Brenda. If you ever need our assistance in the future, please don't hesitate to reach out. We remain committed to delivering top-notch plumbing services with utmost professionalism. Thank you once again for choosing Perfection Plumbing. Have a fantastic day!

Calling the office to set up an appointment was so easy and the gal very helpful and friendly. Chance was the technician that came to my home. He was very pleasant, friendly and professional. Absolutely informed me of cost before going ahead with my repair AND the reason why! I definitely would recommend the company and will be calling back for any other repairs!

Hi Leanne, Thank you for choosing Perfection Plumbing and taking the time to share your positive experience with us. We appreciate your kind words and are thrilled to hear that you found our appointment setup process convenient and our staff helpful and friendly. We are also delighted to hear that Chance, our technician, provided you with pleasant, friendly, and professional service. At Perfection Plumbing, we strive for transparency, and we are glad to know that Chance informed you about the cost of the repair and the reason behind it. Your recommendation means a lot to us, and we are grateful for your trust in our company. Should you require any further repairs in the future, please do not hesitate to reach out to us. We look forward to serving you again. Thank you once again for choosing Perfection Plumbing and we hope you have a wonderful day!

The technician was knowledgeable and friendly. Thank you for your awesome skills.

Hi Del, Thank you for taking the time to leave such a kind review! We greatly appreciate your feedback and are thrilled to hear that our technician was both knowledgeable and friendly. At Perfection Plumbing, we strive to provide exceptional service and ensure that our customers feel valued and well taken care of. It's wonderful to know that our technician showcased their expertise and made your experience a positive one. We are constantly working to maintain the highest standards of quality in our services, and your words of appreciation serve as a great encouragement to our entire team. Once again, thank you for your kind words. Should you require any further assistance or have any additional feedback, please do not hesitate to reach out. We look forward to serving you again in the future. Have a fantastic day!

The receptionist Sherry is just great. So helpful and always so accommodating. We've had Perfection Plumbing in several times to look after plumbing issues in our 94-year-old house and the the technicians have all been super. Yesterday we had Liam in to replace the taps for our washing machine and he was great. Knowledgeable, efficient and very pleasant. Perfection is the best company I have had for any service work. They hire the best and it shows. Will never use another plumbing company. They absolutely go the extra mile.

Hi Judi, We are delighted to hear that you had a great experience with our team here at Perfection Plumbing. Our team takes pride in providing exemplary customer service to each client, and we're thrilled that you found Sherry to be so helpful and accommodating. We're also pleased to know that our technicians have always been super and that Liam was knowledgeable, efficient, and pleasant during his visit. We take great care to ensure that each member of our team is knowledgeable and provides top-notch services to our clients. Thank you for recognizing the effort we put into hiring the best of the best! We are ecstatic to hear that you will never use another plumbing company. Such appreciation and loyalty mean the world to us, and we can't thank you enough for taking the time out of your day to leave this review. Thank you again, Judi, for choosing Perfection Plumbing, and we look forward to providing our services to you in the future. Have a wonderful day!

Great service from Tom! Grateful for all the information he provided and how quickly he fixed the issue!

Hi Cari, Thank you for taking the time to leave a review about your experience with Perfection Plumbing. We appreciate your kind words and are thrilled to hear that Tom provided you with great service. Our team values exemplary customer service, and we are so glad that Tom was able to provide you with all the information you needed and quickly fix the issue you were experiencing. We will make sure to pass your feedback on to Tom and the rest of our team. Thank you for choosing Perfection Plumbing for your plumbing needs, and we look forward to serving you in the future. Have a great day!

Key Points: Disgustingly high prices, fear mongering to increase services provided. We contacts perfection plumbing on Wednesday, April 19, 2023, and was assigned Liam as our plumber (8 years with company). Liam came out to inspected our leaking tankless hot water heater. He gave us a quote of $12,438.27! I personally believe that he tried to use fear tactics to upsell the work order, by mentioning that the city "could" come turn off our water and we would "need to do the work anyways". The work order quote he provided had unnecessary items that had large price tags associated. The quote did not mention model for the tankless hot water heater (red flag). We ended up contacting another company who came and did a free estimate and the price for a tankless hot water heater with complete install was HALF the price of what Perfection quoted. Additinally, it was UNDER the price of their unit and installation. I highly recommend getting other quotes. If you choose to use Perfection Plumbing, just know their prices are jaw dropping. When speaking with administrative staff about this issue they were apologetic but told me that Liam must have had a "bad day" and should have broken the work out into deferred work (he had worked there for 8 years and should known their process). My main concern from this whole situation, bad days or not, seems to me that Perfection built up a great company/name for themselves and they can rightfully charge whatever they like. However, this calls into question if their good name and reputation now allows them to tack on unneeded services and take advantage of people in emergency situations - my fear is especially high for our senior citizens. All in all, I will never return to Perfection Plumbing and will ensure that anyone looking for Plumbing needs explores other possibilities.

Hi Brittany, We are sorry to hear about your experience with our company. We take all customer feedback seriously and are committed to providing fair and transparent pricing for all of our services. It is not our practice to use fear tactics to upsell our customers. We will be reviewing this situation with Liam and taking appropriate action to ensure this does not happen again. That being said, Liam is the last person to intentionally take advantage of anyone. Unfortunately, the options that he provided were not separated properly on the quote via the software that we use and these options were obviously not communicated in a manner that made you understand that they were exactly that, just options. To be clear, the options provided are all recommendations found in the manufacturer's literature, following the Saskatchewan gas code, and following the City of Saskatoon's bylaws. Our client's trust in us is our number 1 priority. This is why we provide upfront pricing before any work begins and we protect our clients from paying too much by having a guarantee in place that offers a price match plus a $25 finders fee for finding the same product, service, and warranty that we provide. This is just one of 5 guarantees that are provided to our clients to ensure that they will never be taken advantage of. Again, we are sorry that you did not have a pleasant experience and hope that you will provide us with another opportunity to serve you.