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ComplaintsforProsperity Business Solutions Inc.
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Complaint Details
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Initial Complaint
04/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid to have my income tax completed in June 2021. There were three filings, 2 Canadian and 1 US. All three were done incorrectly. They redid my wife's US income tax and did not charge for that filing. I found out through another agency that we had not filed income tax last year (2021). My wife has been leaving messages at this company all week and we have not heard back from them. I called again today and was exasperated with being given the runaround again. Then I was told they no longer wanted to do business with us. My wife called back and found out that they had neglected to file our Canadian income tax when we paid for them in June 2021. They were not filed until she notified them last week that she had not received anything from CRA regarding last year's taxes. I was told that they are very busy. She owes money so now there will be penalties. There is a Letter of Engagement that outlines the responsibilities of the tax preparers. They failed to provide the service but we paid them in full and now I will be paying penalties for their error.Business response
11/03/2022
Consumer Response /* (2000, 6, 2022/03/11) */ This complaint has been resolved in a satisfactorily manner. *************************************************************************************************************************************************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.