![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCliff's Auto Recycling Ltd.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a 2014 ******************* on the 22 if February. It ran for one day and died. There was a check engine light on when purchased, and he said it was nothing and turned it off. It also shifted heavy. I am not car savvy. He said it was because it was cold. Ok. Seems reasonable as it is winter and oil could be thicker. I have no idea. Son drove it home and went to start the next day and it wouldn't. Boosted it and it started. Then it died a soon as it was turned off for a second. It would not boost again. I contacted dealer that day. He immediately tried to blame us. I told him we want to bring car back. He said no. Refused any responsibility. Told us what part to order. I ordered it, and still expressed that we did nothing to car. He blames a backward boost. It was NOT boosted backwards. Tried to set up a time to take the car in for him to look at. He refuses. Always unavailable. Put part in and car ran for a couple days and quit again. Dealer told me he would get in touch when he was available, waited almost a month with no contact. Messaged again and he acted like he knew nothing about car and couldn't remember. Again I said we wanted to get car to him. Became ignorant and blamed us again. Decided to buy a new battery in hopes even though other one tested fine. Worked for a few days. Again. Died and won't boost. This has been an expensive ongoing issue with no cooperation from dealer. There is no patience left in me.Business response
07/06/2022
Business Response /* (1000, 5, 2022/05/19) */ ******************************************************************************************************* This letter is in regards to *********** and the 2014 *****. This car was sold in perfect running condition other than check engine light was on. We both agreed it was not a big deal at the time as it ran perfectly and had well over 200k inspections were also given to her. Car was taken and a few days later called to tell me battery was dead. I suggested maybe headlight switch was left on as these cars have automatic headlights and sometimes peopl turn the switch to on also. She them informed me that possible it was boosted wrong so I suggested changing a fuse in the block. She then ordered a fuse box and got a freind to install it and then got the car started. Damage had been done and a bunch of codes were stored in computer relating to this. She wanted to return the car in which I refused because it was now not in the same condition as I sold it. I told her I could take it back and try figure it out and resell for her or possible trade in for another car of equal value. My son drove this car for 3 weeks prior parked outside in cold weather started everytime no issues. I don't believe we should be responsible for a problem after the sale for a problem caused by the consumer and obviously the car is not in the condition it was sold in.In regards to shifting hard that was not an issue and I'm guessing there is a electrical code stored in the transmission side of the pcm after boosting( quite common. Electrical surges cause all kinds of damage to components.I sold a perfectly running car that was drove 2 hours away with no issues. I should not be responsible for this( it would be like plugging a tv into 220 power when it's 110v).I suggest they contact *** as with plates on it they have insurance that covers this and will either fix or total loss the vehicle. I've been a auto dealer for over 20 years and am very reasonable but this situation pushes it over the top. Please feel free to call me if I need anything 306-******** thanks
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.