Business ProfileforO'Brians Automotive Inc.

In April 2023 I purchased a 2015 *** ******* from O'Brians Automotive On Idylwyld Drive in Saskatoon Sask. I did purchase the extended warranty at time of purchase. My vehicle will be going into their service shop for the second time already with some serious issues as well as some sensor issues. I have had success speaking to the service department on Circle Drive, but nothing but the run around with the sales staff on Idylwyld where I made the purchase. I have requested my bill of sale, paperwork and warranty to be sent to me and even attempted to pick it up. I have been told I do not need to worry about it as they have it on their computer. I have responded that it is my right and my desire to have my own copies. I have been told that exchange is impossible as that would mean refinancing and that is only an option up to 7 days after purchase. However this is not just a case of my wanting a different vehicle, this is a case where the vehicle I purchased is not usable as it reaches a point of it being unsafe. I do not know what my options are as I can not seem to have a meaningful conversation with the business. I have spoken with **** in service and he has been great. The salesman I spoke with this morning told me, in his words, it was both disgusting and wrong that I am stuck with a vehicle with issues and there is nothing that can be done outside of possible and costly repairs. I have the extended warranty but still should not have to constantly be adding oil and parking it as it is a fire hazard. I appreciate any guidance you can provide. I should add that I am booking it into ******* *** to be looked at. My fear is not knowing my options if the issue persists after that as O' Brians has been horrendous to deal with, outside of the service department, Thank you, **** ********