ComplaintsforSaskatoon Auto Connection Inc.

• Initial Complaint

  26/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am doing this on behalf of my niece who is too frustrated and angry with Saskatoon Auto Connection to file a complaint. * Vehicle purchased on June 3, 2023 from the owner * End of Sept., vehicle taken in with problems, paid $412.86 * Problem wasn't fixed, vehicle stayed, then paid another $458.48 * Nov. 25, 2023 vehicle brought back for the same problem * Nov. 28, 2023 was told the vehicle is burning oil & needed to return every 5000 km for an oil change & was told “there is a TSB with ********* that possibly will apply to this vehicle in regards to burning oil” & she would have to take my vehicle to a **** dealer to have an Oil Consumption Test done - phoned ******** **** - they informed her there was no TSB regrading burning oil - Dec. 6th ******** did diagnostic and paid $212.98 and they found various codes * My niece sent a letter (********), then went to the owner to discuss and come to a resolution and he would do nothing to help her except tell her "this is what you get for buying a 10 year old vehicle". * My niece took her vehicle to another garage for a quote to make it road worthy (********) Vehicle purchased June 2023 and 9 month later there is almost $3,000.00 worth of repairs that are needed and that is over and above that has already been put into it. The owner of this businesses sold my niece a vehicle that should not have been sold to anyone before making sure it was road worthy and not just "passing the bare minimum" for repairs. **** ******* *** ******** ** ***** ** **** ** *** **** *** **** ******* **** *** ** ******* * **** ********** ******* ******** **** * ****** *** *** ******* *** *** ****** * ******** ***. Therefore, she has had 9 months of very stressful days not knowing if her vehicle will get her and her two young kids to where they need to go and back home.

  

  Business response

  05/04/2024

  To whom it may concern:

  It is the opinion of Auto Connection that this is a situation of misunderstanding, and Auto Connection has remained willing to be helpful and go above and beyond for this client.

  I have attached 4 documents, and I will explain what they are.

  1. "Letter to Auto Connection - actual". This is the letter that ******* actually sent us on Dec 13, which is a different letter than the one **** submitted to the BBB.

  2. "Letter to Auto Connection - never actually sent to Auto Connection". This is the one **** submitted to the BBB.

  3. "Response from Auto Connection to *******". This is a screenshot of the email response we sent ******* immediately following her letter to us. ******* then came down to the store, apologized to us for her harsh letter, and we had a very productive and positive conversation to resolve her misunderstandings and determine how to proceed. I explain a lot about this in the next attachment, which is my response to **** after the BBB complaint was filed, so I won't repeat myself further here.

  4. "Response from Auto Connection to ****". This is a screenshot of the email response we sent **** immediately following our reading of her BBB complaint. I think it says it all, and so there's no need to repeat it here.

  I have tried phoning ******* and ****, I have left voicemail, I have emailed, I have tried to help them, and no response. As you can see from my attached responses I have been very willing to help and go above and beyond - from the beginning and through the present. I believe I made a very fair offer to ******* and **** in my emailed response to ****, but have thus far received no response. 

  Please advise what the next step is. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩