Business ProfileforWeather Pro Windows and Doors Inc

On April 20 2017 we bought windows for our house and n Feb-3-2022 I contacted them because the windows they installed had fog between the glasses at the beginning they questioned the life time warranty, after so many emails and phone calls they decided to honor the warranty, it will be two years next February and they still are not replacing all the windows, not only that, when they came to installed the replacement windows they installed one of the windows with one broken window, I have been calling and emailing about that and they just keep giving me a lot of excuses to have this done. We paid and are still paying for those windows and we don't have what we paid for. I can't understand how this company is rated A+ by the BBB when they are the worst in service. It has come to the point that every time I try to have an answer they just make more excuses, when we had the COVID time I can understand the lack of service but now? What is their excuse, I tried to talk to someone at their local office and al they have is a virtual office nobody to talk to, is this just a scam to get people to buy from them and then leave us as customer hanging on with noone to help to have the issue resolves? All I want is to have the windows I paid for, with the customer service I believe I deserve. I have every single email I have sent and a record f every time I have talked to them and what I have discussed in every call.