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          Helcim has 1 locations, listed below.

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            • Helcim

              400 440 2 Ave SW Calgary, AB T2P 5E9

              BBB Accredited Business

            Business ProfileHelcim

            Credit Card Merchant Services
            BBB accredited business

            Additional business information

            Additional Info:
            Helcim is a payments company that lets businesses accept credit cards with ease. Helcim focuses on delivering a better payment service by making it easier to sign up, providing smarter payment tools, and making it more affordable to get paid.
            See all additional business information

            Contact Information

            400 440 2 Ave SW

            Calgary, AB T2P 5E9

            Visit Website
            (877) 643-5246

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/11/2014

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            Online and In-Person Payment Solutions including a full suite of software tools that give you access to a point-of-sale, invoicing, an online store, recurring payments, a customer manager, and more! 

            Business Details

            Location of This Business
            400 440 2 Ave SW, Calgary, AB T2P 5E9
            BBB File Opened:
            23/2/2009
            Years in Business:
            17
            Business Started:
            26/1/2007
            Business Incorporated:
            26/1/2007
            Accredited Since:
            4/11/2014
            Type of Entity:
            Corporation
            Business Management
            • Nicolas Beique, Owner
            Contact Information

            Principal

            • Nicolas Beique, Owner
            Additional Contact Information

            Fax Numbers

            • (866) 469-3077
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            25/07/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I Used Helcim for my business processing for almost a year. After only * issue ever a un justified chargeback which I disputed with documentation and covered with funds from my processing. They decided to close my account after I got upset with Rep ***** over these issues. Instead of reaching out to me for more information or to reach further resolution. I provided an enormous amount of Documentation and submitted necessary documents. I would like a formal apology from the company and a refund of $****** which has already been reversed by my client.
            Read More
            Read 3 More Complaints

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Adrian K

            17/05/2024

            Horrible customer service closed account during transactions and did not warn ahead of time. Trying to clear up days activity has been a nightmare. Go elsewhere and don't look back . Pay extra for ****** and any other processor

            Helcim Response

            21/05/2024

            Hi ******,Thank you for your feedback, we take concerns around communication seriously. As a financial service, we have strict obligations to adhere to Anti-Money-Laundering, Acceptable Use, and Risk policies. There were certain factors surrounding the details of the business and/or the transactions that were not in line with one or more of these policies, and as our team had communicated via email, we unfortunately had to make the decision to close the account. If you have any questions or concerns about the closure, our team is more than happy to assist through email as well. We apologize for any inconvenience this may have caused and wish you the best going forward.- The Helcim Team
            Read 7 More Customer Reviews

            Local BBB

            BBB Serving Southern Alberta and East Kootenay

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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