Business ProfileforAlford Foundation & Crawl Space Repair

Was told by the company that they could fix our front porch because it was tilting down and towards the driveway. And that the cracks would be sealed together and the porch is still sinking down even after they came and down the project. I booked this company in May 2022 and in July 2022. The problem had gotten much worse. I made multiple attempts to contact the company to get them to come back out and look at our porch again. The salesman would only talk to me on the phone and I sent him pictures and he again reassured me they could fix it but the project was still not done until October.

Additional information:

I would like to add further information to the complaint that I have filed against Alford Home Solutions. We first spoke with this company through a home consultation on May 27, 2022. He gave us an estimate of 18,433.80 in order to fix our front porch that was sloping down hill and worse in the center and toward our driveway. We expressed our concerns that maybe the whole porch foundation/floor needed to be rebuilt but he reassured us that there process would work for us. He said that if we had the whole porch redone it would be 40,000 and that they could fix it for half that. Andy told us this process would lift our porch back up and fill in the cracks and they would remotar the broken areas.

He gave us a plan of putting in 9 helical piers 8 across the front and one one the side facing the driveway. However when he drew up our plans he only included 8 but the salesman Andy reassured us that would be no problem that if the 9 pier was needed we had plenty of money in the budget (we financed through them) and it could be added at the last minute during the project if it was needed. We never heard from the company when our project was taking place but any did say it would be in the fall.

In July we started to see significant changes. We spoke to Andy on July 14 and asked him to come back out and look at our project again because we were having doubt the method would fix our problem and he would not come back out but told us to send pictures which we did and I have proof of all the text messages that occurred between Andy and myself. I was again reassured that Andy had no doubts this would fix our problems. Well our project never got moved up and the situation continues to get worse and I sent Andy pictures all along to keep him updated on our situation. October 18 came and the project started and when they first done the lift you could tell no difference in the drop at all and the second time there was a slight notice but we were told that was all they could do.

We asked about the 9 pier and they had no clue what we were talking about but they went back to someone in the office and we were told that would not make the lift any better. So when they got done with the project on 30th we were left with huge crack in our brick that did not get pushed back together as the sales pitch said they didn't motar back the cracks as the sales pitch side and after the project we had way more cracks than before. Our porch steps are now out of level and no longer attached to the house.

They left our yard in a mess. We did work with Tim at the company and he told us he would send someone out to fix the brick and the yard which he did send someone but all that person done was motar up the huge crack the bricks were never pushed back together as promised. And we still have a front porch that slopes down and towards the driveway. And of course now we have to pay to have the flower beds put back that they dug up to do the repair and which we not be back if we had gotten the level porch we were promised.