At-a-glance
Products & Services
Business Details
- Location of This Business
- 1633 Georgia St NE, Palm Bay, FL 32907-2568
- BBB File Opened:
- 10/1/2004
- Years in Business:
- 37
- Business Started:
- 8/1/1987
- Business Started Locally:
- 8/1/1983
- Business Incorporated:
- 6/18/1987
- Accredited Since:
- 3/24/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Tharp's Complete Auto Repair
- Tharp's Firestone & Transmission
- Hours of Operation
Primary
- M:
- 7:30 AM - 5:00 PM
- T:
- 7:30 AM - 5:00 PM
- W:
- 7:30 AM - 5:00 PM
- Th:
- 7:30 AM - 5:00 PM
- F:
- 7:30 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Contact Information
Principal
- Stephen Tharp, Owner
Customer Contact
- Stephen Tharp, Owner
- Karen Hill, Office Manager
- Additional Contact Information
Fax Numbers
- (321) 953-2782Primary Fax
Email Addresses
- Primary
- (321) 953-2782
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Tareq O
03/04/2024
Tharp's Tire Store, Inc. Response
03/06/2024
With regards to YOUR review of your visit you entered the office area and I said yes my brother whats up you then asked how much it would cost to replace brakes and one (1) rotor.. I asked WHY just one rotor and your answer was that it only needed one rotor. Therefore, I stated that we would have to pass my brother.. NEVER brotha! I feel that Mister or Sir is not the salutations I typically use and though you think unprofessional quite honestly I feel I am more down to earth. You then asked Why? I explained that I would not do a brake job and replace just one rotor (we do not work that way we do not do half a$$ jobs which is of course is OUR prerogative). Your reply to that was that all the other shops said it would be fine my thought was that was a red flag, you were price shopping and in my experience that never ends well for me the business and again, my prerogative and right to choose NOT to give you a quote OR even think about doing the work.
After telling you I would pass on the job, with actually NO hostility/disrespect on my part, (though you obviously took it that way all because I did not give you the answer you wanted) you went straight to the door and did in fact state you would be leaving a bad review which in turn I believe I said as long as you dont come back that will be good yes I said that because if you walk out of my business not happy because I basically said no to you and your reply is that I will get a bad review, I do not think ANY business in its right mind will want you to return.
Then, no I did not follow you out and pull a flanking maneuver I exited the office into my shop to check on a Tech outside the 3rd garage door. However, I THEN did move closer to your vehicle when I heard you say go F*** myself which I asked you to repeat it and you would not, but I did indeed hear you. You then asked for my name with a large smile of contempt so you could write your review on BBB and I proceeded to tell you my name as well as make sure you could spell it. You then left.
Obviously **************** you could have just left after being told no we do not want to do the work you are asking and take it to one of the several other shops you already received quotes from, but instead you CHOSE to take the time and effort to try to negatively impact my business instead. I wish you luck in finding a business that makes you happy.
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