Business ProfileforDrake Lawn & Pest Control, Inc.

Around a year ago it was found that my home had Formosan Termites and we contacted Drake and they were spot on treating my home and providing a termite bond. We were told that the treatment will make termites disappear and it would prevent them from coming back. It was so bad they were eating through the drywall creating significant damage. Now fast forwarding, around 03/26/24 we noticed a few small size pinholes on the ceiling above the shower. We contacted Drake on 3/27/24 and they sent someone out to inspect it within a reasonable couple days. They confirm that the termites came back to a different part of the home and that he would talk to his manager about his idea of a treatment plan. We scheduled treatment on a 4/20/24 Saturday for 8-9am because of their next availability. That Saturday morning they called me at 08:05am to inform me that treatment will not be done because of an employee called out. I believe later that day I called to reschedule an appointment and they informed me that the cant reschedule an appointment because a manager wants to come out and that he will contact me soon. Since then I have repeatedly called them and I get an answer, but they keep saying the manager is going to call me within 24 hours. He has not. I have made a total of 11 phone calls since this issue. It has been over a month. Im begging for treatment because the termites are all over the ceiling now and moved across the walls. They are falling on my childrens heads while they take a shower. No one is taking a shower in there because of this. I just paid the amount to renew my bond. Which was around $462. The damage has progressed so much compared when I initially notified them, and still no treatment. I dont what to do. Drake literally cancelled my treatment appointment, the manager name ***** (I was told) has not contacted me. Am I responsible for the new damage? Their initial treatment did not prevent the termites from coming back. I feel like Im talking to a wall.