Business ProfileforHilton Grand Vacations, Inc.

During a recent stay 7/14-7/17/24 at your Hilton Grand Vacation Resort on the Las Vegas Strip my husband and I were approached on numerous occasions re participating in a presentation. During one of the more extreme hot days, we agreed to do so as we were promised the presentation would last 1 1/2 hours, and for our time we would be compensated $100 gift card & receive a 3 day 2 night accommodations at a Hilton property which included a location in ******. The Hawaii property was the motivating factors to participate. Agent was *********************************.Presentations length was approx 3 hrs. Presenter **** was friendly & knowledgeable. We were almost convinced to purchase on the very last deal offered. I have been very skeptical of time share type deals and felt they may be more a keen to a scam. This has now been confirmed by Hilton. Following presentation & retrieving gifts, I was only offered the $100 gc. When I inquired about the 3d/2n vac, I was told it was not in the system. Other reps were processing this for other participants. I retrieved my copy of the agreement which clearly stated the compensation for attending was $100 **** and 3 / 2 vacation (attached). Management was called. He initially asked for my email address and wanted to commander my presentation agreement. I indicated I would like to retain a copy for my records; he reportedly hand wrote the needed info and indicated that I would receive an email awarding me the 3/2 vac by the next day.It has now been well over 2 ******* have received no communications When I try to contact general resort or CS, I am transferred to LV on Strip Resort time share as all say they should correct. I get no answer or no response from left voice messages. As a Hilton Honors member am I very disheartened with the deceptive and dishonest practices at Hilton Guardian Resort on **************. I am writing to respectfully request that my participation agreement compensation be honored for the promised 3d/2n resort vac stay.