Additional business information
100% of the interest in Hilton Grand Vacations is controlled by Hilton Hotels Corporation (HHC). HHC develops, owns, manages or franchises hotels, resorts and vacation ownership properties.
A person who decides to purchase a timeshare unit, is required to sign a series of documents disclosing all conditions of the sale, including their right under Florida real estate law to cancel the contract within 10 calendar days without penalty.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 6355 Metrowest Blvd STE 180, Orlando, FL 32835
- BBB File Opened:
- 10/1/2004
- Years in Business:
- 32
- Business Started:
- 1/1/1992
- Accredited Since:
- 10/24/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Aqua Sol, a Hilton Vacation Club
- HGVC
- Hilton Grand Vacation Club
- Business Management
- Mona El Mallah, Director of Membership Support
- Contact Information
Principal
- Mark Wang, CEO/Principal
Customer Contact
- Mona El Mallah, Director of Membership Support
- Mark Wang, CEO/Principal
- Dennis DeLorenzo, Chief Sales Officer
- Catalina Holzer, Director of Social Media & Content
- Charles Corbin, Chief Legal Officer
- Additional Contact Information
Fax Numbers
- (407) 722-3710Primary Fax
- (407) 521-3155Other Fax
Phone Numbers
- (386) 255-0251Other Phone
- (407) 239-5000Other Phone
Email Addresses
- Complaint
Website Addresses
- (407) 722-3710
Customer Complaints
1,813 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
868 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
thomas f
08/16/2024
![](https://m.bbb.org/prod/ProfileImages/207e1766-3c75-49f8-9ef0-850b322d5212.jpeg?tx=w_46)
Hilton Grand Vacations, Inc. Response
08/22/2024
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