Business ProfileforSecuritas

In early March of 2021 a salesman (***** ******) made a presentation at the ****** ** ****** in St. Joseph, IL, regarding a electronic door control system which could be managed with a smart phone. He gave details of how door opening, locking, or scheduling could be done. He also indicated a "locked door held open" feature, which would send an alert to staff with control over the exterior doors of our church in the event a locked door was not fully closed when it should be. In early April a technician of FEMoran came to our church and assisted staff with downloading the software needed to their phones. When asked about the "locked door held open" alert feature, he said we didn't have that in our system. The salesman for FEMoran told us the system WOULD INCLUDE the door alert feature. We DID NOT get what we were told we were paying for. Months of letters and other efforts to get FEMoran to complete what they promised have accomplished nothing. The sales presentation was heard by myself and two other men of our church. We all understood the salesman to say the door alert feature was included in what we were purchasing. The staff reports the remote lock and unlock system we now have is working fine, there are no complaints about that part of what we purchased. The door alert feature is what we want in order to add security to our building. I am a Trustee of the ****** ** ****** in St. Joseph, IL. I do not have the ability to upload supporting documents, but can send copies - let me know where to send them. **** ****** ********************* ************