Business ProfileforState Farm Insurance Company

Back in mid March I called customer service inquiring about what a quote would be for 2024 Kia Sportage. The female rep told me that the quote would be $242 however I currently drive 2021 kia K5 and my monthly policy was $223. The rep ensured me over the phone that my policy wouldn't change at all and everything would stay the same since I asked for a quote & not a hard change. However 3 weeks later, I received a declaration page for a new Kia 2024 Sportage. So I proceed to email my agency in Richardson, Tx ( Dale Johnson) to assist. I met a rep by the name of Rico who understood my discrepancy & put a request to change my vehicle go back to the correct vehicle on my policy. Mind you this is March 24th and he mentioned this would be changed around April 7-April 18th (my due date). April 18th comes around and no one has reached out to provide me an update so I called to the Richardson agency where I spoke to Lauren. She mentioned that now it's showing that the updated change to my policy will occur May 6-10 but to keep my account current to pay the Kia K5 policy amount of $223 and everything should be back to normal buy next pay period. Its May 1st, and no one has yet to provide any update. I call in again to the Richardson agency & speak to the manager Rhondalyn who provides the standard company we apologize formality. I ask to speak to Dale Johnson, owner of the agency for that following Monday. May 6th Monday Morning Dale calls me & we speak for over 30 minutes for the discrepancy I was dealing with. He explained his concerns and apologized for everything I was going through and gave me his word that his manager Rhondalyn would give me call by May 17th ( today which nobody has to provide me an update on my new quote for my kia vehicle & any back payments I was owed). I now owe $298 for a now renewed policy for a vehicle I still don't have and it's due tomorrow! . I had my policy changed by State Farm without my consent and my local agency can't provide updates!