Business ProfileforAustin Moonwalks

I rented a water slide from Austin Moonwalks. The delivery showed up with workers from another local rental company called Amanzi instead. No notice was given that they were subcontracting my rental. My biggest complaint was that the slide showed up filthy. It was covered in sand and mud assumably from the last rental before germinating in hot storage. I asked the delivery workers to please clean it before the 7th grade class party arrived. They sprayed some water on the outer surface and left. The mud smelled horribly like sewage. I personal took a sprayer and towels and cleaned the filthy steps and slide section for almost an hour before the kids arrived. What I didnt realize was that there was still layers of smelly mud below the flap covering the pool at the bottom of the slide. After the water filled up the pool a bit, the Velcro from the flap pulled loose releasing tons of unsanitary mud into the slide pool. Children were sliding down into this mess forcing unsanitary water up their noses. Unfortunately I had to shut down the slide until I could drain the water and shop vac out the foul mud and sand that was concealed upon delivery. We were able to refill the pool after significant time cleaning below and reattaching the flap. All while excited 7th grades were waiting. Of course I made them wait until it was clean and sanitary to try the slide again. I hope nobody got sick from it. I believe the slide rental company should not be permitted to rent slides that are filthy and unsanitary and something should be done to keep this from happening to another renter. Also, slides water mechanism broke within the first 5 minutes of operation making it a slide only. The part that was must frustrating is that when I called to inform Austin Moonwalks about the experience, they took no responsibility and offered nothing to me as a customer in the form of an apology or financial refund. Please help!