Business ProfileforValue City Furniture, Inc.

Company has zero business in working with consumers when they can not and will not acknowledge fault, specifically when a supervisor wants to quote policy but not acknowledge the steps that have brought us to the scenario. Customer Service associate apologies for delivery issue that they system has created, I can confirm through documentation that was provide to myself per the 24 hour prior notification of delivery that I have confirmed the window. Inside of the 24 hour notice window, quoited by the supervisor, they change the time of delivery. I have documentation of an agreed upon window, with zero disclosure by Value City or the third party delivery company that this time could change with out my confirmation. If I am not able to take delivery, then I as the customer will be responsible for additional fees based off an error that they admitted to making. On a recorded line, which they confirmed multiple times. I would caution for any customer requesting delivery, that they plan accordingly to have the window changed at zero notice and be able to accept the delivery or be prepared to pay a new delivery fee or at worse a restocking fee of the items.

Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at [email protected]. Thank you.

Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at [email protected]. Thank you.