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Business ProfileforGreat Dane Tree Experts & Landscaping, LLC
Tree Service
Current Alerts For This Business
Alert:
Great Dane Tree Experts & Landscaping, LLC business address 819 Us Highway 42 N Delaware OH 43015 is not open to the public and postal mail is not received at this address. The company asks that customers refer to their invoice for billing/payment postal mailing address information. The company's billing/payment postal mailing address is a residential address and is not published in the company's BBB profile at the request of the business in accordance with BBB policy.
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Tree Services Offered Include: Tree Trimming/Pruning, Tree Removal, Tree Cabling, Tree Bracing, Tree Fertilization, Stump Grinding, Disease & Pest Control Treatment, Lot Clearing and Certified Arborist Consultations.
Products & Services
Business Details
- Location of This Business
- 819 Us Highway 42 N, Delaware, OH 43015
- BBB File Opened:
- 9/10/2015
- Years in Business:
- 10
- Business Started:
- 6/4/2014
- Accredited Since:
- 9/1/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Hours of Operation
Primary
- M:
- By Appt. Only
- T:
- By Appt. Only
- W:
- By Appt. Only
- Th:
- By Appt. Only
- F:
- By Appt. Only
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Mr. Dane Russell Jr., Co-Owner
- Ms. Anastasia Russell, Co-Owner
- Contact Information
Principal
- Mr. Dane Russell Jr., Co-Owner
Customer Contact
- Ms. Anastasia Russell, Co-Owner
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 2/13/23 my husband **** ***** left a voicemail for Great Dane Tree Experts and Landscaping, LLC for a stump removal estimate. On 2/14 the presumed owner (** going forward) asked for photos and our address via text, we sent the info. ** texted an estimate 2/15. **** texted back price approval, asked about their availability. ** said they weren’t sure but likely within two weeks and that they’d text us once they knew their availability.
2/21/23 their workers showed up unannounced. ****, was at work, I was at home, alone with my young son. **** and I asked why they arrived without notification, as agreed. They said they’d finished a job early and came by for our job. We declined, we weren’t prepared for services. They also wanted payment upfront, we didn’t know. They said we’d likely be charged a travel fee.
**** got a text from ** asking why we refused them. We told them because we were’t told they were coming. **** also wanted to be home for the service. ** told him they came because they figured we’d want the work done, and that we would be billed a $50 travel fee. A fee we had no idea about. **** texted we wouldn’t be paying a fee for a service we didn’t agree on. ** told **** they’re not required to notify us of arrival and that we don’t need to be present on our own property. **** sent a screenshot of the original agreement about availability.
That night **** enquired on our local facebook page about tree removal recommendations. He briefly outlined the day’s events. The business from the incident was not posted publicly. Only scheduling issues were mentioned in post/comments. There were no reports about any services performed, no services were done. We got a text from ** promising legal action for slander, plus the $50 bill. **** reiterated the original broken agreement, we signed no contract with terms, we had no agreed appointment time. More legal threats this morning 2/22. **** asked for ** to stop harassing us. ** replied we’d talk soon.
Read MoreCustomer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lori K
1 star
03/27/2024
This company came today to remove trees from my neighbors yard. First, they block my driveway and asked if this is ok. No, it is not. Then they proceed to keep driving their heavy equipment through my yard, over and over, I told them I do not want them driving their equipment through my yard, as I do not want my grass tore up. The guy tells me I have to work with him and deal with it. He is not here to work in my yard, so I do not have to deal with it. So, it continues. I speak with my neighbor, who presumably told them not to drive through my yard, as they all have a good laugh. So, they finally watch to not drive through my yard, but taunt me by walking through my landscape and playing the air guitar in my front yard. These are the most unprofessional people I have seen. I will definitely never hire them.
Great Dane Tree Experts & Landscaping, LLC Response
04/12/2024
When arriving at a jobsite, we temporarily park the trucks on the street until we notify the customer of our arrival and determine how to set up our equipment on their property according to the scope and location of the tree work.
This neighborhood unfortunately, is not built to accommodate large equipment, so we did block Lori’s drive for approximately 5 minutes until being able to move the other truck into the driveway of where we were working.
We needed to access the backyard of our job through a very small access point in a tightly built community. Our crew did acknowledge being on Lori’s property (in between her house and the home we were working at) by approximately 1 foot. This included foot traffic and equipment, the size of a riding lawn mower, that is specifically designed to be on turf with no damage. Unfortunately, they did not get the opportunity to explain any of the situation to Lori because they are trained to not engage with irate people. Lori spoke very disrespectfully to our team members; therefore, they did not engage.
Our team members wear Bluetooth communications in their hard hats. They love their jobs and have great team morale, so all day they are laughing and joking with each other. What Lori witnessed was just that, not them taunting her. The claim of crew members walking through her landscaping is false.
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