Business ProfileforDC Garage Door Services, LLC

Installed 2 doors 2021. It is now 2024 we have had them come 3 times to fix their installation error. 1 door's fasteners were not tightened upon ******************* collapsed within 6 Months. ******** had expired so we received a service charge. They put in their notes we hit something, these doors have sensors!! WE hit nothing! This creased the door and broke a window they tightened the bolts and tried to get the crease out. 2nd time door collapsed the main arm had pulled loose from the door due to the crease , they put in a support bracket on the ********** tried to straighten the crease again .He also adjusted the door for it would not stay down. This did not help for we had a 3rd collapse last week the 2 brackets pulled loose broke a window and crumpled 2 sections. They did come out but have not contacted us since for they know we are highly aggravated with their incompetence. All of this has occurred within 2 1/2 years!!! 2 companies have inspected and quoted upon this 3rd *************** stated if DC would have placed a support bracket between the panels themselves after 1st collapse this would not have occured. We are now replacing 2 panels ,broken glass & putting the support between the panels for both doors ,this is costing us almost $1000.00 due to their initial error!! . Stay away from these incompetent folks for they do not take accountability and even go so far as to put notes in their system that are not true!! We had someone get cut from this last collapse. Their arrogance and in competence could have really hurt someone but, THEY DO NOT CARE!! This is my opinion and what my family has experienced.